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O
Oswald Creative
Participating Frequently
June 28, 2012
Question

Adobe TV Does Not Play

  • June 28, 2012
  • 2 replies
  • 4464 views

Read them all. None of the suggestions help.

Uninstalled / reinstalled FP.

Emptied cache.

Deleted plugins. Reinstalled.

Reset FP settings and Global settings.

Uninstalled VirusBarrier.

Turned on and off firewalls.

IMac with latest OS + 16 gig RAM.

Latest Safari and Flash Player. (Uninstalled, restarted iMac, reinstalled)

Here's the kicker. BEFORE, Adobe TV was working fine. Still does on my MacBook Pro (i5).

Then one day... No more Adobe TV lunch breaks. Adobe TV pages sit with a black box.

It will not connect to stream video.

Help!

This topic has been closed for replies.

2 replies

T
tdkart
Participant
August 5, 2013

No Kidding! Adobe help staff couldn't solve this?!?!?!

flyfisher200 has it right.

One thing though: You don't have to give every site unlimited, or even limited access to store data on your HD. Just click the button "Local Storage Site Settings", scroll through the list for "helpx.adobe.com" Then give it the green light.

That gives Adobe sites like tv.adobe.com the ability to play the videos but will ask your permission for everyone else.

Come on Adobe?!?!?! Really???

Sunil_Bhaskaran
Sunil_Bhaskaran
Inspiring
June 29, 2012

Could you please let us know what you see in the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Please check if JavaScript is enabled in Safari. (in Safari, Preferences > Security.)

Thanks,

Sunil

O
Oswald CreativeAuthor
Participating Frequently
June 29, 2012

Yes. I checked the Javascript and it is enabled. I also made sure the space used under the advanced setting was set to about 50 meg. Emptied the cache and restarted Safari one million times. Also, I tried this in Chrome and Firefox. Same condition. Black box. Video does not begin to stream. As mentioned, my MacBook Pro is on the same Airport network and streams the videos fine.

Both are using Adobe CS 5.5 Web Premium software.  See screen capture of screen you asked about. Thanks.

Message was edited by: OswaldDesign In addition. I have uninstalled Flash Player, then reinstalled 10.2 version from CS 5.5 software. This matches the MacBook Pro. Still no change in iMac performance.

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