Skip to main content
Participant
January 11, 2017
Question

Adware installation

  • January 11, 2017
  • 3 replies
  • 291 views

Your latest installer installed Mcafee Security Scan on my PC without my permission, and without asking or notifying of the install. I have removed it, as well as flash player and all other adobe software, and want you to remove this account, as well as my email from all mailing lists etc. Since this is the only method of contacting you, consider this legal notice to stop using my email for any purpose whatsoever. If I receive additional emails from you, They will be in violation of the CAN SPAM act.

This topic has been closed for replies.

3 replies

ridhij4208356012135538
Adobe Employee
Adobe Employee
January 13, 2017

Hi,

Mcafee installation is an optional installation. You can any day opt-out of it. If you have ad-blockers installed, they sometimes hide these offerings.

Thanks!

John T Smith
Community Expert
Community Expert
January 11, 2017

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Captiv8r
Legend
January 11, 2017

Moved here from Adobe Captivate forum.