Applied for Adobe Flash Player, Reader and Shockwave Distribution

Question

Hello!

On two occasions we tried to apply for Adobe Flash Player Distribution in order to be able to install newest versions of Adobe Flash Player (ActiveX and NPAPI) within our organization, but not in a single attempt we´ve got the return mail by Adobe.

Does this mean that our request was not processed or that our request was rejected (in which case it would be desirable that we have been informed about it)?

What are the next steps that we can take in order to be up to date with security patches for your product?

_maria_ · Accepted Answer

Hi,We are currently receiving a very, very high number of licensing requests. The vast majority are processed without issue, however, a small percentage are experiencing issues. The licensing team is processing these as quickly as possible. Please don't apply multiple times as it'll add to the backlog.I'll notify the licensing team you have not received your email and they will resend it. The email will come from noreply@adobe.com and have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply a second time. Post back here and I'll follow-up with the licensing team. Also post back here if you do receive the email.--Maria

Satinder S Bains · Answer

Hi Charles,Licensing team has resent the request. Kindly confirm if you have received it. Thanks

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