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sharidian
Participant
February 24, 2011
Question

at my wits end.

  • February 24, 2011
  • 1 reply
  • 589 views

My computer came with flash

player 10.2, then disappeared. I was able to successf

ully download again, but the McAfee security scan states error "application already exists".  I don't know what else to do.

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    February 24, 2011

    What is your operating system and browser?

    Try downloading the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html and save it to disk.

    Next download the appropriate installer(s) from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save it to disk.

    Close all browser windows and any messengers running, then run the downloaded uninstaller, followed by the installer(s).

    S
    sharidianAuthor
    Participant
    February 24, 2011

    thank you for your help. It is Windows 7, 64 bit and internet explorer. I know to open the 32 bit explorer. I was able to download the uninstaller to a disc but not able to run it, I am not very knowlegeable in computers. I was not able to download the installer (is that the actual adobe flash player 10.2?) and could not save it to disc.

    Date: Wed, 23 Feb 2011 20:01:24 -0700

    From: forums@adobe.com

    To: shariharvey@msn.com

    Subject: at my wits end.

    What is your operating system and browser?

    Try downloading the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html and save it to disk.

    Next download the appropriate installer(s) from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save it to disk.

    Close all browser windows and any messengers running, then run the downloaded uninstaller, followed by the installer(s).

    >

    pwillener
    pwillener
    Legend
    February 24, 2011

    Can you be more specific how you were not able to run the uninstaller, and how you were not able to save the installer to disk?  Did you get any error messages, or what exactly happened?

    Also, when I say to disk, I mean somewhere like your Desktop, where you can easily find and run it.  And later delete it once Flash Player is successfully installed.

    Regarding the installer download, now that I know that you use Internet Explorer, use this download link http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

    To run it (after the uninstaller), just double-click on it.

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