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A
Anonymous
June 29, 2013
Question

Attempting to update flash: Privileges issue

  • June 29, 2013
  • 2 replies
  • 2161 views

OS: Mac OSX 10.7.5 (Lion)

Browser: Firefox 22.0

Plugin version: Shockwave Flash 11.7 r700

My Role (on my computer): Administrator

Firefox is no longer auto-loading Flash anywhere on the web for me-- ironically, including the popups here on the Flash Forum's WYSIWYG editor.

Each Flash instance contains a blank placeholder and a link to the Firefox Plugin Status page (https://www.mozilla.org/en-US/plugincheck/), which indicates that my current Flash plugin (11.7 r700) makes my computer vulnerable.

Clicking their "Update Now" button sends me to Adobe's Flash installation page (http://get.adobe.com/flashplayer/) where clicking the "Download Now" button quickly downloads the standard disk image and installer for Adobe Flash Player.

Running the installer and then entering my (correct) user name and password has repeatedly returned the following error message:

"Host

The user does not have sufficient privileges to install Adobe Flash Player."

I've seen questions about this throughout the forums, but no helpful response or guidance on fixing this extremely annoying issue. Can anyone help?

Much gratitude in advance.

This topic has been closed for replies.

2 replies

Devendra Kumar
Devendra Kumar
Participating Frequently
July 3, 2013

It seems that there is some issue with disk permission. Please repair disk permission by running disk utility.

http://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

if this doesn't help then create a new mac user account and install flash player in that account.

S
SimpliMonica
Participant
July 3, 2013
A
Anonymous
July 1, 2013

Hello? Has anyone found a solutionm to this (apparently very common) issue?

A
Anonymous
July 3, 2013

I've deleted all instances of Flash Player and the Flash internet plugin. I have re-downloaded the installer from http://get.adobe.com/flashplayer/) and atteplted to install the Flash player/plug in, and STILL the same problem, though now, it's even worse necause I cannot activate even the older version of Flash because it's gone! Seriously, for the number of times this issue has appeared (with NO HELPFUL RESPONSE), shouldn;t there be an Adobe staffer who will answer our pleas for help?!?

guptabhawna05
Adobe Employee
guptabhawna05
Adobe Employee
July 3, 2013

I understand that you might find these steps repeating but please try the exact steps as mentioned below.


  1. Download the appropriate uninstaller from the following page: Uninstall Flash Player | Mac
  2. Close all browser windows, mount and run the uninstaller
  3. Restart OS X
  4. Delete all remaining files and folders locating in the following folders:
    1. \Library\Internet Plug-Ins\Flash Player.plugin
    2. \Library\Internet Plug-Ins\flashplayer.xpt
    3. ~\Library\Preferences\Macromedia\Flash Player\
    4. ~\Library\Caches\Adobe\Flash Player\

At this point, Flash Player should be fully removed from your system.  To download the most recent version of the Player for installation, please visit http://get.adobe.com/flashplayer

One the installer is downloaded close all browser windows, mount and run the installer.

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