Community Manager

Question

ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Solution

Forum|Forum|11 years ago
April 10, 2014
46 replies
441192 views

Update 4/16

I'm pleased to announce that Flash Player 13.0.0.201 for Mac is now available from http://get.adobe.com/flashplayer. This release resolves the crash described in this thread. As noted below, you can either download this immediately from adobe.com or wait for the update to be applied automatically, within 24 hours, via our recommended auto update mechanism. If you encounter any problems updating, please visit http://helpx.adobe.com/flash-player.html for basic troubleshooting steps.

We are aware that Macs created between 2006 and 2008 are currently running into problems using the latest release of Flash Player (version 13). We apologize for the inconvenience that this is causing. We are actively investigating the cause and hope to have a full solution to you shortly. In the meantime, please follow this two step procedure which will revert you back to version 12.

Download and run our uninstaller:
http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg
Download and run the version 12 installer from*:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg

After installing Flash Player, you might be presented again with our update dialog. You have a couple of choices to deal with this.

I recommend simply clicking the red close button on the dialog's title bar to dismiss the dialog. This dialog will show up once every 7 days or until we update you silently and automatically with the fixed version (45 days maximum).

The other option is to change the notification option during the install to "Never check for updates (not recommended)." This will suppress the dialog completely. At some point in the near future Safari will block the old version of Flash Player and you'll be prompted to reinstall the new version of Flash (with the fix). When that happens you can return to the automatic update selection.

I will continue to update this thread and post to twitter (@liquidate) when new information is available.

Update 4/10:

We have determined that this problem is due to a compiler update in our build infrastructure that exposed a long-standing bug in a Mac system library. Flash Player now attempts to use CPU instructions that are not available on a subset of supported Mac hardware from 2006 to 2007. None of the machines in our compatibility labs are affected, so the issue didn't show up in our testing, but we were able to track down a machine that reproduces the issue yesterday. We're actively working on a fix and I'll update this post again once we have more information.

Update 4/11

Our developers have found a fix for this issue and our quality assurance team will be testing this new build out over the weekend. If everything looks good, we'll work on how and when we'll get this deployed.

Update 4/14

Testing over the weekend went well and no new issues were found. We're now working with our deployment teams to get this out to all Mac users. If the testing and web staging go as planned, we expect that we'll have this update available for download on Wednesday, April 16th. If you have the Flash Player update mechanism (found in the Advanced tab of the Flash Player system preference panel) set to "Allow Adobe to install updates (recommended)" then you will receive the update within 24 hours of the release being made available. Customers that have the option set to "Notify me to install updates" will get a notification dialog within 7 days. We will also make this update available for download though http://get.adobe.com/flashplayer. I'll post again if we run into any snags or when the update is made available.

Update 4/16

I'm pleased to announce that Flash Player 13.0.0.201 for Mac is now available from http://get.adobe.com/flashplayer. This release resolves the crash described in this thread. As noted above, you can either download this immediately from adobe.com or wait for the update to be applied automatically, within 24 hours, via our recommended auto update mechanism. If you encounter any problems updating, please visit http://helpx.adobe.com/flash-player.html for basic troubleshooting steps.

*If copying and pasting the URL from step 2, please note that the forum software is putting a space after "mac". Please manually remove this space or click on the link to start the download. If you do need to copy the link you can Right-Click or Control-Click on the link and select Copy.

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F

foodandart

Participant

Well! So much for my afternoon of work! Thanks guys, for NOT remembering that *some* of us cannot swing new computers every 18 months, esp. MacPro users. (hello! remember us?)

Christ, it's bad enough Apple gives users of older kit short shrift, but Adobe too?

A little pre-loading and testing of this Flash update in a MacPro 1,1 under Snow Leopard would be nice, and let's be honest here given what YOU charge for your software and what Apple charges for their hardware AND the fact this economy is basically a bag of d**ks for everyone not in IT, DO please try and be mindful that many of us are NOT going to be updating either the software from you OR Apple's computers - both of which we've paid premuim prices for - anytime soon.

I can build a 'hackintosh' for less than a grand now, and can ALSO use GIMP with the 'gimpshop' UI on it.. if that's what you want.. it can be done.

Just *please* make a minimum effort NOT to bork people's systems and for the love of all that is holy remember that America is more than silicon valley, okay?

Thanks.

Deb.

M

macgig

Participant

this works. does this now mean my flash is now outdated at version12 and can be hacked or my mac can be compromised? I have a 2007 imac. OS 10.6.8

A

Anonymous

What should I do?

chris.campbell

Author

Community Manager

Unfortunately, the ESR (extended support release) version will not work with Safari. If you primarily use Firefox, then the ESR version should work great.

On a related note, we are working to fix the ESR / Safari compatibility problem with cooperation from Apple in an upcoming release. The ESR is typically used by our enterprise customers that require a stable version of Flash Player with the latest security updates. The downside of the ESR is that is does not contain bug fixes or new features.

B

bnichol

Participant

Thanks Chris, I was finally able to make this work by resolving the link syntax, however, I look forward to full resolution.

bnichol

A

Anonymous

In some cases Adobe is promoting ESR version see

http://helpx.adobe.com/security/products/flash-player/apsb14-09.html

For users of Flash Player 11.7.700.272 and earlier versions for Windows and Macintosh, who cannot update to Flash Player 13.0.0.182, Adobe has made available the update Flash Player 11.7.700.275*, which can be downloaded here.

Is that better than http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac /install_flash_player_12_osx.dmg

A

Anonymous

I did it as instructed: 1st - uninstalled the 13th version; 2nd - installed the 12th one. And I still can't watch youtube videos. Video gets "jumpy".

B

bnichol

Participant

Chris

I can not connect to the second link, eihter clicking on it or pasting it into Safari. Any ideas?

Bruce

P

phyzygy

Participant

Chris, Bruce and others

There is a space in the given URL after "mac" that needs to be removed. URLs cannot contain any spaces. Once I did that, it worked fine.

John, the physics teacher guy

chris.campbell

Author

Community Manager

@physygy - Thanks for the heads up! No idea why it's putting a space after "mac". When I go to edit the post, the space is definitely *not* there. Clicking the link in the post does work for me.

M

m.v.b.

Participating Frequently

This worked for me!

MacBookPro3,1

June 2007-February 2008

A1229

J

Jay D. M.

Participant

Thanks so much for your attention to this, Chris. You've been very helpful!

A

Anonymous

"Bless your pea-pickin' heart", Chris Campbell" It took several hours for me to find your solution, but in my case it worked like a charm. From now on, I check with you before my "update your flash player" message is obeyed.

A

Anonymous

This did not work for me on a mid 2007 iMac 24 inch. Tried it three times now. I still get a "plug-in failure" message. Friday, April 11th, 11:30 am ADT.

FIXED!!!

I had uninstalled v13 manually, or so I thought, but after running the posted uninstaler, I was able to install v12 successfully. Thanks for posting both links. I apologize for not following your posting exactlly.

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