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A
Anonymous
April 14, 2013
Resuelto

Audio cutting out Randomly and Video stopping most of the time

  • April 14, 2013
  • 3 respuestas
  • 159294 visualizaciones

im using firefox and i recently upgrade to 11.7.7 and the same goes with shockwave , im now starting to get these VERY ANNOYING bugs were il be sitting watching a video and then the audio just cuts out for no appearing reason and then short after the audio cuts out the video STOPS , even tho the video was buffered within sec (have a Amazing Internet) so Internet cant be the problem , this is starting to annoy the crap out of me and does anyone know a quick fix for this , i think i may need to go back and re-install the older version , so far its happened on google and on WatchOP & AnimeFreak - and tested a couple of videos on youtube and it does not happen or at least it did not happen when i played those 3 videos

Este tema ha sido cerrado para respuestas.
Mejor respuesta de MrX1980

Hello, in all DxDiag files I see the same outdated audio driver (11/20/2010 / Realtek HD Audio)

Please download and install the latest audio driver from here:

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Update:

More with this old driver:

https://bugbase.adobe.com/index.cfm?event=bug&id=3553630

...

Seems to be an audio driver bug caused/delivered by Microsoft (Windows Update). This will be the reason why so many users are affected.

Driver Provider: Microsoft

3 respuestas

R
Roninator
Participant
March 28, 2016

Now I have started getting this problem on google chrome, but none of the solutions mentioned above work for me

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
March 28, 2016

@lucas: You're better off opening a new thread specific to your situation so that we can give you personalized advice.

Reboot.  If the problem persists, start with the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html


If you're on WiFi, try plugging directly into your router.  If the problem goes away, restart the router.  If it persists, you'll probably need to better tune your wireless network, which is beyond the scope of what we're prepared to handle here.

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
March 28, 2016

Given the age of this thread, and the fact that the history isn't helpful in fixing current video playback issues, I'm going to lock it.


If you're experiencing problems, please try my advice above, then open a unique thread about your problem.  If the problem is *not* specific to the Flash Player Beta, please open it in the Using Flash Player forum, not here, in the Beta forum.

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
April 17, 2013

Thanks for the feedback.  I'd like to get an actionable bug filed. 

It would be helpful to get some additional information to help narrow things down.

- URLs to a couple videos with the problem

- What quality are you watching them at (380p, 720p, etc)

- Are you watching them in Full-Screen mode, or embedded in the browser window

To help troubleshoot we'll need the following system information:

- Operating system

- Browser and Version

- Specific Flash Player Version (example: 11.7.700.178) - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Try disabling Hardware Acceleration, using the instructions below.  Does the issue go away for you?

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm

If so, it would so helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users

R
RobinDobbie
Participating Frequently
April 27, 2013

I've been having the same problem, and I've done a few things to attempt to resolve the problem, but to no avail.

I've tried an external sound card, new USB ports(Belkin PCI card), 4 different browsers(Chrome, Firefox, IE9, Opera) and the problem still persists. In my experience, audio will randomly cut out, but in the case of youtube, the video will continue to play. Changing the position sometimes fixes the problem until it cuts out again. Sometimes, the only way to get audio back is to refresh the page.

youtube video URLs:

http://www.youtube.com/watch?v=nk7ConblPbw

http://www.youtube.com/watch?v=osavObqP-5w

http://www.youtube.com/watch?v=bsGMJI0D9vo

Video quality: Due to ISP youtube throttling, I almost always watch at 360p. The problem exists when the video is embedded or at youtube.com. I usually don't watch full-screen. The problem can occur if the flash audio tab is not open.

Windows 7 Professional SP1

Chrome 26.0.1410.64 m

Firefox 20.0.1

Opera 12.15

Internet Explorer 9.0.8112.16421 64-bit

Flash version in Chrome: 11.7.700.179

Flash version in Opera: 11.7.700.169

Flash version in Firefox: 11.7.700.169

Disabling hardware acceleration is not an option in Chrome's flash settings. The first tab simply does not exist. The option is in firefox, however.

A screen shot of the settings box I took on the flash sample video page using Chrome:

Here's my dxdiag: http://www.mediafire.com/view/?qu6uoyfy6tddg22

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
May 1, 2013

I'm not seeing this on my Win7 Enterprise x64 machine with Chrome 26.0.1410.64m and Firefox 20 with Flash Player 11.7.700.179 (NPAPI or PPAPI).  You're correct that the PPAPI Flash Player doesn't have a hardware acceleration dialog.  It's always on by definition in that architecture.

From your DXDiag, it looks like you're using USB headphones.  I tried my logitech gaming headset as well, but didn't see the problem there, either.  All of the drivers listed are generic Windows drivers, so I couldn't figure out what you had for an internal sound card.  Are you seeing this with both the USB headphones and your sound card output?

You're on a fast machine with plenty of RAM, so that's probably not an issue... are you running any AntiVirus/AntiMalware stuff?  If so, what products and versions?

Thanks!

O
Outing1
Participant
April 15, 2013

I just literally upgraded mine 15 minutes ago.  I just started having the same issue.  This is on you tube.  The video continues to play but the sound just cuts out.  If I move the video forward by grabbing the bar the sound comes back for a few seconds then goes away.

    A
    Anonymous
    April 16, 2013

    Same here.

    Just now, my videoes have started suddenly going mute, but still going forward. The sound comes back if I fast forward or reverse the video a little and it comes back, but then goes out again shortly after.

    Very, very annoying.

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