Audio Distortion on websites using Flash -

Question

I have a brand new MSI laptop, running Windows 10. I have all my drivers, software and flash up to date. Anytime I try to stream video on the web that uses Flash, Youtube, Pandora, etc I have unreasonably high distortion on the audio. I do not have distortion on non-streaming media, or non-flash sites like netflix. Further, this is happening on Chrome, Firefox, and Edge browsers. So the issue seems to be with Flash. Please advise.

jeromiec83223024 · Answer

It's going to be hardware specific, and will likely come down to a hardware driver issue that hasn't been patched. That said, we'll need to reproduce it under a C++ debugger to figure out what's going on.

Can you provide the output of dxdiag so that we can try and find a comparable configuration?

Instructions are at the bottom of the video troubleshooting guide below. While you're there, I'm curious to know if disabling hardware acceleration helps.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

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