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samuelv34486246
Participant
July 13, 2015
Question

Automatic update

  • July 13, 2015
  • 2 replies
  • 974 views

Why does my Flash player not automatically update?

This topic has been closed for replies.

2 replies

mr_toaster
Participant
July 26, 2016

Hello.  I have been a computer tech now for over 30 years (that makes me sound old!)  Currently, I work with approximately 40 Macintosh computers of all types for many friends and family and have noticed over the past few months that this issue is happening on every single computer I work with.  All users have Admin rights... when I go into the system preferences and change the setting to "Allow Adobe to install updates (recommended)" I am then prompted to put in the Admin password (which I do).  The setting takes and I close the system preferences.  If I open up system settings again and double-check, the setting is, in fact, still set to "Allow Adobe to install updates (recommended)".  Typically, I will work on the machine for a while (sometime weeks) and then one day, I will get a message telling me that there is an update to Adobe Flash Player.  I will check my system preferences notice that they have reverted back to "Notify me to install updates".  This is consistent with all of the Macintosh computers I have been working on in the past few months.  All of these computers are running OS X El Capitan (if that helps anyone).  I change the settings back to "Allow Adobe to install updates (recommended)" but, at some point, it always changes back to "Notify me to install updates".  As it is happening on approximately 40 different Macintosh computers at different locations all over the city, I'd suggest it is an issue with the Flash Player software settings and/or OS X El Capitan and not something unique to my own personal computers here at my house.  If anyone at Adobe can shed some light on this, it would save me (and I'm sure A LOT of other people) time and frustration of having to manually download, install, and then delete the installer that is left behind.  I usually have to clean out the download folder and/or desktop from many duplicate Flash update downloads from friends and family who constantly are trying to update every time they get a prompt to download an update (and they don't understand that they have to open up Adobe's DMG files, quit their browsers, install the update, type in their admin passwords, close the update application, eject the mounted disk image and then delete the DMG file from their computer).  I hear over and over again how frustrated people get when they think they are updating their copy of Adobe Flash when they are really just downloading a DMG file (or many of them).  I know this has to be happening more than on just Kyle's, my, and my friends and family's Macintosh computers... any response or help would be appreciated.  Thanks in advance :-)

_maria_
Legend
July 13, 2015

Hi samuelv34486246,


This blog post An outline of Flash Runtime installation options may answer your question.

--

Maria

Kyle Lock
Participating Frequently
June 28, 2016

Is this information about Flash deployed by an IT admin?

I'm having this problem with my personal computer. I run the latest version of Mac OS and Safari and for the last several updates it has said that my update options have changed. Since updating is like installing Flash for the first time I welcomed the automatic update option.

But it never automatically updates. Safari just tells me my Flash is out of date and forces me to disable it until I manually update.

Why don't automatic updates on my personal installation do what they say?

Thanks,

Kyle

divya010193
Adobe Employee
Adobe Employee
June 28, 2016

Hi Kyle,

Please go to System preferences. Click on Flash Player icon and go to Updates Tab or Advanced Tab(If Updates Tab is not present) and post a screenshot.

Thanks.