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tridik
tridik
Participant
December 30, 2014
Question

Blue screen of death with flash player 16.0.0.235, Firefox (and sometimes other browsers) and Nvidia GPU

  • December 30, 2014
  • 1 reply
  • 2510 views

Lately I've experienced several Blue screens of death on my notebook while playing flash player videos on firefox (and occasionally other browsers, such Chrome as well). I hereby report my detailed hardware information:

-OS: Windws 7 SP1 Home Edition

-Browser: firefox latest version/Chrome latest version

-Flash Player version: 16.0.0.235

-Graphic card model: Nvidia Geforce GT 425M

-Graphic Driver: 347.09

By reading previous posts on this forum I've found out that this issue may be caused by CUDA functions on recent nvidia drivers. At the moment I've disabled the CUDA function in Nvidia control panel, hoping to fix the problem, but it's a shot in the dark. I've attached a picture of my BSOD, took with my smartphone.

KtehpE.jpg

[URL=https://imageshack.com/i/idKtehpEj][/URL]

I'll appreciate any advice/help you can provide.

Thanks in advance

This topic has been closed for replies.

1 reply

jeromiec83223024
jeromiec83223024
Inspiring
January 8, 2015

This is typically a graphics driver issue.  You can find information below (see the section on disabling hardware acceleration).  Ideally, you'll want to update your graphics card drivers to the latest version.  If that doesn't solve the issue, you'll need to disable hardware acceleration in Flash until patched drivers become available. 

Video playback issues

N
nhpri123456
Participant
October 26, 2015

Jeromie suggestion is correct. This is still a huge problem. I built my PC and it runs flawlessly until I started getting this BSOD and at time the PC will just reboot. extremely frustrating b/c I bought a new video card GTX 970 updated all drivers, updated sound card drivers, bought  anew PSU. Bought new memory, bought a new pwr. surge, changed outletsin my house to NO avail. then realized this only happened with FF on the web. Come to find out its Flash Player!! and I had to disable HW acceleration in Flash and poof! resolved but imagine I spent 3 weeks on this issue and you would think it would be fixed by now. There's tons of threads on BSOD with Flash.. wow

jeromiec83223024
jeromiec83223024
Inspiring
October 26, 2015

To be clear, the issue you're describing is a driver problem, not a Flash problem. Disabling hardware acceleration in Flash avoids the bug by doing all of the work that should be offloaded to your dedicated hardware in software.  This means that the underlying bug in the hardware driver (it's typically video hardware) isn't getting triggered, but you're also not benefitting from any of the acceleration that the hardware is supposed to provide.

If you've updated to the latest available drivers for your hardware and you're still hitting the BSOD, then you might want to open a case with nVidia so that they can get it resolved.

Also, I'd be really interested in the contents of your dxdiag output.

There are instructions at the end of this guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

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