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A
alindley11
Participant
April 15, 2012
Question

Blue screen while trying to install flash player!

  • April 15, 2012
  • 2 replies
  • 10046 views

Hey, I recently noticed i couldnt open any flash videos, and it seems as if flash is now uninstalled

so i have tried to install flash NUMEROUS times and always get a blue screen

this is from the windows solution thing

Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

Additional information about the problem:

  BCCode:    c2

  BCP1:    0000000000000007

  BCP2:    000000000000109B

  BCP3:    000000000404000A

  BCP4:    FFFFFA8007788870

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    256_1

Files that help describe the problem:

  C:\Windows\Minidump\041512-27253-01.dmp

  C:\Users\Boss\AppData\Local\Temp\WER-39281-0.sysdata.xml

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

This topic has been closed for replies.

2 replies

O
olleholleh13
Participant
April 23, 2012

I also have the blue screen problem when installing.

I use Win 7 Home 32bit.

The last couple of updates started the problem so I followed the flash removal tips but now I can't install the latest Flash Player?

Edit: Solved the problem by updating my Eset Antivirus to the latest version. Hope that helps someone else

C
Carl_E__Myers_Jr_
Participating Frequently
April 15, 2012

When posting, please provide:

  • Operating system version (including 32bit or 64bit edition) 
  • Web browser and version (including 32bit or 64bit edition) 
  • The Flash Player version 
  • Give us a brief explanation of the problem, please include any information you feel is important

so i have tried to install flash NUMEROUS times and always get a blue screen

This is rather vague, list your actions that end up crashing your system.

A
alindley11Author
Participant
April 15, 2012

Sorry,

Windows 7 Ultimate 64 bit SP1

Firefox 4.0 (says up to date) or internet explorer

install_flashplayer11x64_mssd_aih

As for actions,

I have went directly to the site to download install_flashplayer11x64_mssd_aih, go to install, it gets to 99% and then blue screen.

I have used firefox to go to a flash site, it says I am missing supporting plug ins, so I try and install, it tells me has to be manually installed, links to adobe site, install, close firefox, 99% then blue screen.

I also used internet explorer to try and install, but same steps, tries to install plugin, then tells me must be done manually, download the install file, install, blue screen.

C
Carl_E__Myers_Jr_
Participating Frequently
April 15, 2012

Delete this file: install_flashplayer11x64_mssd_aih

Download the current 32 or 64 bit uninstaller 

Close all browser windows and run the uninstaller 

Restart Windows 

Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in a Windows Explorer window) 

  • C:\Windows\system32\Macromed\Flash 
  • C:\Windows\SysWOW64\Macromed\Flash 
  • %appdata%\Adobe\Flash Player 
  • %appdata%\Macromedia\Flash Player

Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\SysWOW64\ has been deleted.

Download the following installer files:

Physically disconnect from the Internet and run both installers.

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