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N
notpluggedin
Participant
February 17, 2010
Question

Browser Freeze on video clips

  • February 17, 2010
  • 1 reply
  • 2046 views

So ive recently have started having problems with my computer where i will be watching a video clip and after a random amount of time the video will just freeze then i my browser stops responding.  I have to use task manager to kill the browser and when i start surfing the web again i can do everything except watch videos.  The only way i have found to fix this problem is to reboot the computer and just hope that i can finish watching my show before it freezes again.  I very strongly believe that it is flash because it only does this whenever there is a video clip being played.  Ive also narrowed this down thinking that it was my computer registry or something so a few nights ago i did a format and then a clean install of windows 7 64 bit.  Ive read that sometimes it is the antivirus software that causes this so when i reinstalled my os i didnt install any virus protection yet, before i was using avg though.  I usually use firefox 3.6 when using the web but ive noticed that it crashes in IE and chrome.  Ive included a screen capture of my extensions and plug ins for firefox to help out, anything else you want to know you just ask.

Thanks for all your help in advance

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    February 18, 2010

    Hi, glad you have your thread. I'll take a look at your screenshots and get back to as soon as I can.

    If you are using Win7 then you have IE8. You may want to go into the Add ons(all) and find Shockwave Flash Object and see that it is enabled and note the version.

    You need an Anti-Virus program installed. Microsoft would be the one I would suggest, it certainly is compatible with Adobe Flash Player and it is also free. You do not want to be on the internet without security.

    http://www.microsoft.com/security_essentials/?mkt=en-us

    My opinion is avoid McAfee and Norton. They invade more files than you can imagine.

    An Anti-virus program, can cause problems but during an Uninstall/Install is when that happens.

    Thanks,

    eidnolb

    A
    ae58
    Participant
    February 18, 2010

    there is another thread on the forum re: this issue, and the solution there was helpful to me. i'm running Win7 64-bit, and my browsers are IE8 (32-bit), FF 3.6 (32-bit), and Chrome 4 (32-bit).

    first off, there is no Flash support for 64-bit browsers at this time. which is why i was forced to use the 32-bit versions of the browsers.

    secondly, using 32-bit applications in a 64-bit OS can be confusing for the installer programs. if you're using a 64-bit OS & go to the Windows directory, you'll find 2 subdirectories where Windows installs their utility programs & drivers:  System32 & SysWOW64. before i resolved my problem, i had flash files in both of these subdirectories.

    anyway, to solve my problem i :

    1. ran the Flash Uninstaller (which can be downloaded from the Adobe website). don't forget to close all browser apps & any other apps that may using Flash.

    2. go to your root directory (in my case, C:) & do a "Find" using "Flash" as your keyword. delete any executable files & drivers left over from the Uninstall.

    3. Reboot.

    4. Do a Registry Clean. i use Advanced SystemCare.

    5. Reboot.

    6. Run 32-bit browser app & go to any website that requires Flash Player. i used YouTube.

    7. click on the link to install the Flash Player.

    8. after installation, go back to the website that asked for Flash Player. (hopefully it will work.)

    9. repeat steps 6-8 for every browser app that you have.

    good luck.

    A
    Anonymous
    February 18, 2010

    Hi ae58,  you are the second person within the last couple of hours that recommended the Advanced System Care Registry Cleaner.

    Adobe has the Uninstaller procedures and the Install procedures for the Flash Player. As long as users follow them,

    they should not have any problem.

    Using Registry Cleaners are a risk greater than any benefit unless one is an Advanced User or an expert. I have

    read all of the Microsoft Engineers and Registry Experts and they do not recommend them at all. In fact they state that

    beginning with XP and forward there is no need for them.

    Additionally, Adobe has information about 3rd party "Flash Player" cleaners also. And it appears "In some cases these

    tools can actually cause further Flash Player problems."

    So, as I mentioned on another thread where Advanced System Care was suggested, we'll just see what the real issue is

    with the person that took the time to start this thread.

    Glad you didn't have any lasting damage using them though.

    Regards,

    eidnolb

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