Browsers won't recognize flash

Forum|Forum|10 years ago
February 27, 2016
2 replies
752 views

Alright, so I have a simple problem with a not so simple answer. Basically, I have installed and uninstalled both flash and all 3 of my browsers (chrome, IE, and FF) so many times, and for some reason none of them recognize I have it. Chrome is more or less a unique problem, as with the fact they have an embedded version of flash, which a lot of people say (including me) is very laggy and buggy, and videos I used to be able to watch no problem 1080p are suddenly slow cpu hogs. I looked this up and people say it's because I'm using the embedded version, that you can "easily disable by going to about:plugins and disabling adobe flash." But the thing is, these people have two flashes in about:plugins, the system flash and the embedded. As seen by the attached screenshot, I only have one which is the embedded. This is where I learned that it was simply not detecting that I had adobe flash installed in the first place, which through the numerous times I have reinstalled it, I certainly do. Normally this would not be a problem because I can simply enable the embedded version, but as said before I would like to use the system version because it's all around better, and I also want to be able to use IE and FF with flash if needed, since I do school work on my PC. Here's my system stuff if you guys need it. I'm using Windows 7, chrome 48, and the latest version of firefox IE and adobe flash.

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K

Kratika Agarwal

Participating Frequently

Hi,

Below link might be helpful.

Flash Player Help

Thanks

A

Anonymous

No, it's not. I don't think you understand my problem, I've already looked at all this, that's why I went to the forums. I tried everything on that list and all of it either did not work, or was already done.

jeromiec83223024

Inspiring

There's no screenshot in your post.

The advice about PPAPI Flash Player in Chrome being "laggy and buggy" is suspect in the context of March 2016. Both Adobe and Google have done a tremendous amount of performance work over the last year. The advice you're citing about NPAPI vs PPAPI Flash Player is similarly outdated. There is *only* PPAPI Flash Player at this point.

I believe your post boils down to "I see high CPU usage, which precipitates poor performance when watching 1080p video in Chrome".

The contents of about:gpu in Chrome would be very informative, as would a link to an affected video. Flash Player has a legacy Video object that pre-dates hardware acceleration, and a hardware-accelerated StageVideo object. It's up to the content provider to use the hardware accelerated version, and some major content providers don't (for reasons that we find mystifying in 2016) use them for whatever reason. That said, if they're serving high-resolution video, they're probably using StageVideo.

It sounds like hardware acceleration *used* to work for you on this content, so if something changed (like Google blacklisted your card/driver), it will show up in about:gpu. It will also give me enough detail that I can point you to updated drivers, etc...

You should also make sure that Hardware Acceleration in Flash is actually enabled. (Maybe someone was poking at settings?)

The video troubleshooting guide covers those steps:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, provide the contents of about:gpu in Chrome, a link to an affected video (not all videos on the same site are necessarily encoded the same -- it's better if we're not guessing), and any additional information that might be useful about what you tested and saw.

Captiv8r

Legend

Thread moved here from Adobe RoboHelp FlashHelp forum

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