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Gizmo_22
Gizmo_22
Participant
October 4, 2017
Answered

Camera upside down on ONDA Obook 20 Plus

  • October 4, 2017
  • 1 reply
  • 485 views

Hey,

So I am having this issue with Flash Player websites that need access to my camera, I am showing upside down and there is no option to flip my camera around.

When I access the inbuilt camera on my laptop through skype or Microsoft it's fine and I am the right way up, so there is no fault with the camera or laptop.

I have tried everything I can think of, the camera drivers are up to date, Flash Player is up to date and I have tried using every different browser there is available and nothing makes any kind of difference. It does appear to be a Flash player issue but I can't find a way to correct it.

I'm using Windows 10 Home and my laptop is a ONDA Obook 20 plus.

Any help would be greatly appreciated as I have tried everything I can think of and it's driving me nuts!

This topic has been closed for replies.
Correct answer jeromiec83223024

Can you give me the dxdiag output?  I'm looking for the detailed hardware and driver info for that built-in camera.

What we're presenting is the raw data as it comes from the camera.  Given the price point of that hardware, my sense is that the OEM installed a commodity camera upside down (probably to accommodate some physical constraint), and there's some kind of hint that we're ignoring (or don't have access to, by virtue of being a restricted browser-plugin) that probably tells us that we need to flip the camera image.

Skype is usually pretty clever about detecting and accommodating those situations, but they have the luxury of being a dedicated video conferencing application, where you can optimize for the "talking heads" use-case.  They also don't process potentially malicious content, so don't need the same level of isolation from the larger system.

At this point, I have no idea what an ETA for this would be, if there's anything we can do about it, and/or if we need additional features from operating systems and/or browsers.  The challenge isn't just fixing the edge-case for this specific tablet, but knowing absolutely for sure that we didn't break a whole bunch of other people in the process.

What I can tell you definitively is that this isn't going to be resolved in days or weeks, but we're more than happy to investigate and see what we can do to help.  We'll probably end up having to buy one of these tablets before we can even start, but I'm hoping that the dxdiag info might allow us to circumvent that.

1 reply

jeromiec83223024
jeromiec83223024
Inspiring
October 4, 2017

I don't believe that there's a workaround from your end.  It's probably something we'll have to look into identifying and accommodating.

It would be helpful to know what browser(s) and versions you're seeing this problem in.  I'm curious if it's specific to one browser, or a problem across all of them.

Also, can you please provide the output of the DirectX Diagnostic Tool?

Instructions are at the bottom of this guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Gizmo_22
Gizmo_22Author
Participant
October 4, 2017

Hi jeromiec83223024,

Thank you for replying.

It would appear to be across all of them as I tested the most recent versions of the following and the outcome was the same:

-Internet Explorer

-Chrome

-Firefox

-Opera

-Microsoft Edge

I did ensure that the settings for flash on all of the above were enabled before testing.

I have added the bug as requested, I am not sure I have done it correctly but I did my best and I have already spent hours trying to resolve this issue as it's causing me a lot of issues.

FP-4198631

Could you please let me know roughly ow long this will take to resolve?

Thank you

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
October 4, 2017

Can you give me the dxdiag output?  I'm looking for the detailed hardware and driver info for that built-in camera.

What we're presenting is the raw data as it comes from the camera.  Given the price point of that hardware, my sense is that the OEM installed a commodity camera upside down (probably to accommodate some physical constraint), and there's some kind of hint that we're ignoring (or don't have access to, by virtue of being a restricted browser-plugin) that probably tells us that we need to flip the camera image.

Skype is usually pretty clever about detecting and accommodating those situations, but they have the luxury of being a dedicated video conferencing application, where you can optimize for the "talking heads" use-case.  They also don't process potentially malicious content, so don't need the same level of isolation from the larger system.

At this point, I have no idea what an ETA for this would be, if there's anything we can do about it, and/or if we need additional features from operating systems and/or browsers.  The challenge isn't just fixing the edge-case for this specific tablet, but knowing absolutely for sure that we didn't break a whole bunch of other people in the process.

What I can tell you definitively is that this isn't going to be resolved in days or weeks, but we're more than happy to investigate and see what we can do to help.  We'll probably end up having to buy one of these tablets before we can even start, but I'm hoping that the dxdiag info might allow us to circumvent that.

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