Can't download Adobe Flash Player

Forum|Forum|10 years ago
June 24, 2016
2 replies
1358 views

Operating System: Windows 7

Mozilla Firefox: Latest Version

Flash Player Version: None

For the past week or so I've been trying to view twitch streams but my browser would either crash or display a message saying "Couldn't load plugin". I've searched on the internet what the issue might be and I found that I had to install/update/reinstall Adobe Flash Player. I uninstalled it but now I'm getting the following error: "Insufficient user privileges to install application." I was previously using the browser Opera but I changed because I thought that it might be a problem with the browser. I now use Mozilla Firefox, and when I go to twitch my browser after 2-3 seconds crashes. I am using the admin user of the computer. I can't do a 30 day restore because I've modified alot of files since then.

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_maria_

Legend

if you run the more restrictive script (from the Adobe FAQ) it won'd touch any of those files. The script from Microsoft might, but I don't think it will delete them, however, it could modify the permissions. It all depends what state your system is in. I would save a copy of the files (externally) in case something does happen to them.

V

vf100500Author

Participating Frequently

I ran the script from Microsoft and it still happens. Apparently my Adobe Flash Player is up to date. But I still don't understand why I have insufficient privileges. Is it because it's updated?. I still don't understand why my browser crashes whenever I go on to Twitch though. Could you help me out on that one?

jeromiec83223024

Inspiring

Is Twitch actually using Flash Player on your machine? In generally, it's HTML5 video. You can confirm by right-clicking on the video. If it says About Flash Player, it's ours, and the following video troubleshooting would apply. If not, it's a problem with video playback in the browser itself. Making sure you have current Graphics drivers is a good place to start though.

Please work through the video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

For the permissions issue, if you have administrative rights already and you're running into permission problems, it's a good indication that the filesystem is corrupt. This could be an indication that your disk is on the way out, and it would be smart to backup anything critical before giving the disk a workout with any scan and repair tools.

Once your backup situation is in order, I'd start by just using the regular windows facilities for basic disk maintenance:

Check your hard disk for errors - Windows 7:

https://support.microsoft.com/en-us/kb/2641432

Repair any problems you find. If you're still having trouble, manually uninstall Flash Player using the directions below. It's very likely that you won't be able to complete the steps (you won't be able to delete something), at which point you'll have found your corrupted file. There are lots of third-party utilities that might help. There's a utility called Unlocker that usually works for me, and will get the file into a state where it can be deleted. Again, I'd make a good backup before doing invasive stuff with the filesystem, just in case things go sideways.

http://filehippo.com/download_unlocker/

Performing a Clean install of Flash Player on Windows:

https://forums.adobe.com/thread/928315

_maria_

Legend

The insufficient user privileges error normally indicates permissions issues on the file system and Flash Player can't write to the system. To verify, please provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS, then also provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash. Upload the file(s) to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded file(s) in your reply.

Thank you.

V

vf100500Author

Participating Frequently

I tried opening the logfiles and I didn't have permission to open them. Now it's stuck on uploading Gyazo - 1a4097602664f66fd9088f5919a627fe.png when I click on Create Link.

_maria_

Legend

Interesting. I don't recall an instance where the log files were not accessible. Usually the permissions issue is on one of the Flash Player files, not the log file. Please see the Microsoft support article https://support.microsoft.com/en-us/kb/968003 for assistance. The article mentions Windows Updates, but the permission error you're seeing is usually associated with a Microsoft ACCESS_DENIED error (that's why I wanted to look at the log file to verify what the Microsoft error was). Following the instructions on this page will reset all file system and registry permissions to what they're supposed to be. You should be able to install Flash Player after running the script on the Microsoft support document.

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