Participant

Question

Can't get to new distribution page

Forum|Forum|10 years ago
December 8, 2015
13 replies
2123 views

I recently received an email from Adobe stating the distribution page was changing. So I followed the instructions and created an Adobe ID, verified my email and I thought everything was fine. I click the link provided in the email to get to the distribution page that states it will be live on Dec 8th and it just keeps coming up with the info page and no links to download the files like the old pages. My license is current just reapplied in Sept of this year. So I will just use the old pages but I want to make sure to get this working before those links a decommissioned.

Download install

This topic has been closed for replies.

N

N_Bauer

Known Participant

How do I get a distribution license? How did you guys get one? I am willing to pay, is there a place I can order?

I rely on the .exe installers. Without them I'm screwed.

I applied for a Flash license using the instructions in the FAQ and this is what I got back:

"Dear Neil Bauer,

Thank you for submitting a request to distribute Adobe® Software. At this time, Adobe is unable to grant you permission to distribute the following:

Adobe® Flash® Player
Adobe® Shockwave® Player

Your Request has been rejected for the following reasons:

We do not accept applications from public or personal email accounts.

Regards,

Adobe Systems Incorporated

This is an auto-generated e-mail. Please do not respond to this message for customer service issues."

This doesn't read to me like it's a license that I can buy, it reads like some kind of club I'm not allowed to join because I'm not good enough or something!

What I find incredibly ironic, is the following:

Third parties have been spoofing the Flash Player download pages in an attempt to spread malware. We are enabling Adobe ID login on the page in order to improve security and ensure that only licensed users have access to the distribution binaries.

Yet, by denying people like me access to the .exe installer downloads that we need, you force us to try to seek out an alternate download site, which makes it MUCH MORE LIKELY, NOT less, that malware will spread, because you kick us off of a trusted site like adobe.com and onto third party sites, many of which (I'm sure) will be spoofing the downloads to spread malware, which is the very thing you are (supposedly) seeking to prevent.

If you really are trying to prevent the spread of malware, why not force users to create an Adobe ID to install Flash using the in-browser install? This is the page that is more commonly spoofed.

A

Anonymous

I agree with you 100%. The solution is to be transparent, not make any sort of secret club. That's not how you build business. It's asinine to think that hiding the installation files away for your product will make anything more secure. They should just have all of their installation files available for download.

It reminds me of a recent situation I had with a vendor who uses java. I needed java 6, but oracle doesn't host it on their website. For java 6 you need to create an account, jump through hoops, and pay up to get the oracle exe installers for that java version. I was completely screwed. Thankfully the vendor had a copy of java 6 that they passed on to me to use, but what would my resort otherwise have been? If Adobe can see the frustration I just described, then they can take appropriate action to ensure that it doesn't happen. Too bad they won't.

Oh, and wouldn't you know, it is December 10th and the new flash player page still isn't online.

AnamikaC

Adobe Employee

Thanks James for reporting. There was a last min glitch in the new process that we found and the fix is underway. We had already send out the email indicating Dec 8th date and did not want to spam your mailbox with a new one. We should have the system running within the next couple of days. Apology for the confusion caused.

Thank you very much for reaching out to us regarding this.

A

Anonymous

Anamika Chadha wrote:

did not want to spam your mailbox with a new one

Yeah....I have a feeling that's not the reason. But if that helps Adobe employees sleep at night, that's ok too.

A

Anonymous

I agree. I find this incredibly frustrating and stupid of Adobe. They said in that email that the replacement pages would be live today, but on Upcoming Flash Player Distribution Changes FAQ , chris.campbell says the download page won't be live until the 10th! They can't even get on the same page for a date!

A

Anonymous

And here I thought it was just me! Taking a rest after jumping through too many unnecessary hoops!!!

On the other hand, there is a downloadable at the old distribution site. (It isn't decommissioned until mid January.) However, there is only one download there. A short time ago, they started doing something that required two downloads, and now they are back to just one. It updated Active X to 20.0.0.228, but not NPAPI. I dunno...

Maybe someone out there has the answer. If they do, Adobe failed to make this complicated enough.

_maria_

Legend

Hi bridavid99a,

We apologize for the inconvenience this is causing.

All files should be available on the https://www.adobe.com/products/flashplayer/distribution3.html page. If you're using a different page (including a localized version of this page), please post the URL. If the link you have is for the distribution4.html page, please private message me the URL.

Thank you.

--

Maria

_maria_

Legend

Hi jamesd76165359,

Thanks for the info. I'll follow-up with the appropriate team.

--

Maria

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.