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liizzzuu
Participant
May 8, 2008
Answered

Can´t install Adobe Flash Player!!!

  • May 8, 2008
  • 19 replies
  • 12637 views
Hy, i have the same probleem, i can´t download Adobe flash player. Everytime i try it i get that message:
Error during Flash Player installation:
'Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166'
I have gone through every support step that was listed and still I can't download. Started with the install, didn't work; next came the unistall and reinstall didn't work. Internet Explorer ActiveX settings were all right but still didn´t work. Then downloaded SubInACL and the reset_minimal.zip file (Extracted the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\. , Double-clicked reset_minimal.cmd. , opened that thing it opened a black box where these lines started running and then it was finished, then i restarted and tryed to download flash but still couldn´t). Then i tryed that :
1. Select Start > Run
2. Type in “regedit”
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced
But there was nothing under permission entries. It doesn't look at all like the example.
I have Windows XP home edition.
Please, Please, Please HELP:(((((!
    This topic has been closed for replies.
    Correct answer liizzzuu
    My Problem was fixed with SubInACL. I had gone through all steps and it didn´t work but i didn´t know how to handle SubInACL. This was a Windows System Registry Issue. It was fixed thanks to adobes great customer service. Special thanks to Darren J. McNally for the help :)

    19 replies

    Show previous replies
    B
    buckone1
    Participant
    June 13, 2008
    Thank you.
    A
    Anonymous
    June 12, 2008
    Hi Darren
    Thank you for fixing my Adobe flash player, and explaining to me the questions I had about the flash player. Thanks to you, I had it fixed in no time. I appreciate the time you took to help me with this. I wish microsoft would take your lead! I love getting prompt service.Thanks again.
    A
    Anonymous
    June 12, 2008
    Some of these issues do not require SubInACL and are resolved by using the uninstall_flash_player.exe to remove older versions first:

    Instructions for uninstalling and reinstalling the Flash Player:

    First download the uninstaller to your desktop from here:

    http://www.adobe.com/go/tn_14157

    Before running this uninstaller be sure to read the instruction and close all running programs.

    Run the uninstaller

    Install the Flash Player from here:

    http://www.adobe.com/go/getflashplayer

    Test the Flash Player here:

    http://www.adobe.com/products/flash/about/
    B
    buckone1
    Participant
    June 13, 2008
    Mr.Darren McNally. I'm not sure if I should 'piggyback' this thread but you seem to be the go-to-guy. My case number is #0180242914. I too have exhausted all means to get Flash Player to work since an update about 4 days ago. I'm running Win98SE and IE6. I would appreciate any help. Thanks, Roy Shepherd(buckone1)
    A
    Anonymous
    June 12, 2008
    case 0180240431
    A
    Anonymous
    June 12, 2008
    quote:
    Originally posted by: cldadoka
    case 0180240431


    Hi cldadoka, I'll pick up the case... after we resolve the issue, I'll post the fix back on this forum.
    A
    Anonymous
    June 12, 2008
    case number 0180240431
    A
    Anonymous
    June 12, 2008
    Darren,

    I am trying to download the new version of Adobe Flash Player. I have been working on this for three days straight now and it is extremely frustrating. I have uninstalled the previous versions of Adobe Flash Player, and when I go to websites that use Adobe Flash Player, they prompt me to the adobe.com website. (By the way, I have a Windows XP operating system and a Mozilla Firefox browser.) From the website, I download the installer file to the desktop because it won't run with Firefox open. I double-click on the icon and it begins a Plug-In setup process and it completes it but no installation process begins. Then I go to Add/Remove Programs to see whats been done and an Adobe Flash Plug-In icon is there but with a big Red X over it. So, I have gone through all the online support steps to try and work on this issue. None of them have worked, including the SubInACL. I guess I'm just not doing it right. I really need some help with this issue. I have even tried calling Adobe and someone directed me to a specific adobe.com link to download a special Adobe Flash Player 9 ActiveX file. It downloaded and installed successfully but the websites still weren't picking it up. And it wasn't just one or two sites, it was every site I visited. I have read the forums and it seems Darren McNally is the guy to talk to. So, Darren, could you please help me as soon as possible. I have submitted a case asking specifically for you and have given you my contact info within the case. The case number is 0180239711. Thank you.
    A
    Anonymous
    June 12, 2008
    Hi bthomp16,

    I took over your case #0180239711. The steps outlined in this forum post are specific to Windows IE issues and should not be used for Mozilla or other browsers that use the Flash Player plug-in. I’ll work with you to help resolve this issue.
    A
    Anonymous
    June 12, 2008
    Hi Darren, thanks for responding so quickly to my case. Would you mind giving me a call again? Apparently, your number did not show on my phone. I am now at my house and in front of my computer. Thank you.
    S
    SP654PS
    Participating Frequently
    June 9, 2008
    very interesting
    L
    liizzzuuAuthorCorrect answer
    Participant
    May 16, 2008
    My Problem was fixed with SubInACL. I had gone through all steps and it didn´t work but i didn´t know how to handle SubInACL. This was a Windows System Registry Issue. It was fixed thanks to adobes great customer service. Special thanks to Darren J. McNally for the help :)
    A
    Anonymous
    May 16, 2008
    quote:
    Originally posted by: liizzzuu
    My Problem was fixed with SubInACL. I had gone through all steps and it didn´t work but i didn´t know how to handle SubInACL. This was a Windows System Registry Issue. It was fixed thanks to adobes great customer service. Special thanks to Darren J. McNally for the help :)


    Hi Liz,

    Thanks for the kind words and for taking the time to work with me on this Windows issue. The reason that the ActiveX was failing to install was that the Windows system registry had incorrect permission. SubInACL fixed the corrupt Windows system registry allowing for Flash Player ActiveX to install.

    For other people experiencing this Windows system registry issue unable to install the ActiveX on IE, we used these steps to resolve this issue.

    Download Microsoft’s tool to your desktop.

    http://www.supportflash.com/reset_min.zip

    1. Login as the User that has the incorrect permissions in the system registry
    2. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop

    *** Make sure both files are on the desktop

    3. Close out all applications
    4. Run the “reset.cmd” file
    5. It will open a DOS like terminal and start running through registry keys
    6. When it is finished it will say “press any key to continue”
    7. At this point you can download the latest Flash Player from here:

    www.adobe.com/go/getflashplayer
    A
    Anonymous
    June 11, 2008
    Darren
    I have the same problem Liizzzuu has. I read the forum answers and I just did what you suggested; downloaded the files to the desktp and then ran them. They ran for a few minutes, but I still have the same problem. When i klick on download nothing happens ( with or without googlebar toobar installer)
    Helpppppppppppppp
    T
    tessey08
    Participant
    May 10, 2008
    i had the same prob.
    go to www.oldversion.com and dowload version 8. it worked for me.

    i also installed google toolbar separately on toolbar.google.com. TRY IT I couldn't believe it when it worked. let me know.
    L
    lips_like__morphine
    Participant
    June 1, 2008
    This worked perfectly! Thanks.
    A
    Anonymous
    June 2, 2008
    quote:
    Originally posted by: lips_like_ morphine
    This worked perfectly! Thanks.


    Thanks, that's good to hear. If anyone is having trouble with these instructions or requires Adobe support, please open a FREE case here:

    http://www.adobe.com/support/contact/
    F
    four19got1
    Participant
    May 10, 2008
    Have you found a solution to your problem with downloading flash palyer 9? I am having the same problem after going through all of the suggested avenues. Any ideas?
    L
    liizzzuuAuthor
    Participant
    May 10, 2008
    i haven´t yet but when i do i´ll get back to you:)
    A
    Anonymous
    May 12, 2008
    quote:
    Originally posted by: liizzzuu
    i haven´t yet but when i do i´ll get back to you:)


    Hi liizzzuu,

    I picked up your support case (180179023). After we resolve the issue, we can post the solution back on this forum thread.
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