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Z
zkrohn
Participant
August 24, 2014
Question

Can't install Adobe Flash Player on OS X 10.9 (Safari 7.05)

  • August 24, 2014
  • 2 replies
  • 1610 views

I have been having trouble updating flash on my computer for weeks now. I have found so many dead pages, missing links, improper information, and every solution I've found has gotten me nowhere. I am on in an intel mac, OS X 10.9, Safari 7.05. Each time I try, the installer hangs at either 25% or 30%. I have uninstalled, reinstalled, tried downloading http://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive _mac_only.zip which went all the way through but only led me back to "flash player out of date". Any suggestions would be greatly appreciated.

This topic has been closed for replies.

2 replies

Z
zkrohnAuthor
Participant
September 10, 2014

Hi, I have yet to hear a response to this...

_maria_
Community Manager
_maria_Community Manager
Community Manager
September 10, 2014

Hi,

Please post the following two log files:

  • /private/var/log/install.log
  • /Users/YourUserID/Library/Logs/FLashPlayerInstallManager.log

They'll be fairly large, so you can upload them using the instructions here, How to share a document.

Thank you.

--

Maria

Z
zkrohnAuthor
Participant
September 11, 2014

Hi Maria,

Thanks for getting back to me, here you go!

https://files.acrobat.com/a/preview/402df6db-d925-4968-9efc-cc4f1f02892e

R
roald3
Participant
August 25, 2014

Hi,

I have the same problem and am disatisfied with Adobe support. I also receive error code 1712.

I have tried updating the Flash player 10 12 times over the recent 8 days.

Installation stops after downloading the installer and in the start of downloading the app

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 25, 2014

@zkrohn,

10.3.183.90 is VERY old and should not be used, unless you're on OS X 10.5, as indicated on the Archived Flash Player versions page.

Are you using the online installer downloaded from get.adobe.com/flashplayer, or the offline/standalone installer downloaded from Installation problems | Flash Player | Mac. The installer you are using will determine which troubleshooting steps to take.

@roald3:

Please confirm which OS you are using.  If not Mac, as the OP has, please start a new thread.

--

Maria

Z
zkrohnAuthor
Participant
September 2, 2014

sorry, I had looked all over for solutions and cant tell you how many broken or out of date pages I came across in my hunt for the issue. I have tried both the methods you have posted, neither work. Although the main route I've been using is the get.adobe.com/flashplayer.

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