Skip to main content
bob_robertappleton dotcom
bob_robertappleton dotcom
Inspiring
October 10, 2016
Answered

Can't install flash for OS X 10.11 in Firefox

  • October 10, 2016
  • 2 replies
  • 587 views

I'm a professional designer.

After trying all the support suggestions I uninstalled flash player and tried to reinstall - no success.

And so flash now only works on Chrome.

The dialog I receive is "installation failed"

My system info:

OSX 10.11.6

No flash installed

Is flash no longer available for Firefox, or is there something I'm not doing?

Thanks

This topic has been closed for replies.
Correct answer _maria_

Thank you for posting the log files.  Based on the log file, this is the online (shim) installer and is failing due to a known bug that we are working to resolve.  The bug is not reproducible in the offline installer. Please try using the offline installer, posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

2 replies

bob_robertappleton dotcom
bob_robertappleton dotcomAuthor
Inspiring
October 10, 2016

Problem solved. Thank you!

_maria_
_maria_
Legend
October 10, 2016

You're welcome.

_maria_
_maria_
Legend
October 10, 2016

Flash Player is still very much supported on Firefox.  The 'installation failed' error is no indication that it's no longer available for Firefox.

To troubleshoot the error, I'll need to get some log files from you.

If you're using the online (shim) installer, downloaded from get.adobe.com/flashplayer.  I'll need the following log files: Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log and install.log

If you're using the full/offline installer, I'll need the following files: FlashPlayerInstallManager.log and install.log

Instructions for obtaining the log files are in the Where do I find the Flash Player installation log on the Macintosh? FAQ.


After gathering all files, upload them to cloud.acrobat.com/send using the How to share a document instructions.

Thank you.

bob_robertappleton dotcom
bob_robertappleton dotcomAuthor
Inspiring
October 10, 2016

Shared Files - Acrobat.com

thanks

_maria_
_maria_Correct answer
Legend
October 10, 2016

Thank you for posting the log files.  Based on the log file, this is the online (shim) installer and is failing due to a known bug that we are working to resolve.  The bug is not reproducible in the offline installer. Please try using the offline installer, posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices