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June 16, 2016
Question

Can't install flash player

  • June 16, 2016
  • 1 reply
  • 3765 views

Hi!  I'm running Windows XP and Mozilla Firefox.  So I go to the download page and download the Adobe Flash player.  I double click on the file and it starts downloading it.  Then it gets about 1/3rd of the way to install it and it says "cannot install Adobe Flash Player".  When I check which version is installed it says I have version 21.0.0.242 already installed and that everything is fine.   But how do I get the newest update 22... to install with the patch?

Thank you

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1 reply

_maria_
Legend
June 16, 2016

I'll need to review the install log files to troubleshoot the error.  Please upload the following files to cloud.acrobat.com/send using the instructions at How to share a document .

FlashInstall.log files saved at:

  • 32 Bit Windows:
    • C:\Windows\system32\Macromed\Flash\FlashInstall.log
  • 64 Bit Windows:
    • C:\Windows\system32\Macromed\Flash\FlashInstall.log
    • C:\Windows\syswow64\Macromed\Flash\FlashInstall.log

Adobe_ADM.log and Adobe_GDE.log saved at:

  • C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs

Post the link to the uploaded files in your reply.

Thank you.

June 17, 2016

Hi there,

I was unable to find the Adobe Admin log.  Here is the link to the flash player log.  I copied and pasted it and it came up with the below.

Shared Files - Acrobat.com

Thank you,

Kathy