Can't install flash player

Question

Hi! I'm running Windows XP and Mozilla Firefox. So I go to the download page and download the Adobe Flash player. I double click on the file and it starts downloading it. Then it gets about 1/3rd of the way to install it and it says "cannot install Adobe Flash Player". When I check which version is installed it says I have version 21.0.0.242 already installed and that everything is fine. But how do I get the newest update 22... to install with the patch?

Thank you

_maria_ · Answer

I'll need to review the install log files to troubleshoot the error. Please upload the following files to cloud.acrobat.com/send using the instructions at How to share a document .

FlashInstall.log files saved at:

32 Bit Windows:
- C:\Windows\system32\Macromed\Flash\FlashInstall.log
64 Bit Windows:
- C:\Windows\system32\Macromed\Flash\FlashInstall.log
- C:\Windows\syswow64\Macromed\Flash\FlashInstall.log

Adobe_ADM.log and Adobe_GDE.log saved at:

C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs

Post the link to the uploaded files in your reply.

Thank you.

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