Participant

Question

Can't install Flash Player (FP), it stops at 5%. Says "This installation failed. Get support." A link goes to FP Help page. FP is not installed. Reinstalled OSX10.10.4. Tried Firefox+Safari.What else can I try? SFW substitute?

Forum|Forum|11 years ago
July 25, 2015
3 replies
2116 views

Flash Player (FP) 17 or 18 installation failed.Tried multiple times. Installer stops at 5%. Says "This installation failed. Get support." A link goes back to the regular FP Help page. Confirmed that FP is not installed on computer. Reinstalled OSX10.10.4 on my Mac mini but that did not fix problem. Tried Firefox+Safari.What else can I try? Is there a software substitute for Flash Player? Many websites including Fidelity say I need Flash Player. I have tried all of Adobe's suggestions and am desperately hoping someone may have other options? Anyone?

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K

kellyl22901768

Participant

I got it working. For Mac users, upgrade your OS system, from El Capitan to macOS Sierra, version 10.12 (16A323). Then reinstall Adobe Flash Player. Then restart your computer, and it should work. It did for me.

R

randallb19798818

Participating Frequently

I tried to install Sierra and there do not seem to have been any problems.

However, the screen on my desktop is still "El Capitan" of Yosemite rather

than a new mountain range that I was expecting. Is this really "Sierra"?

"About this Mac" reports macOS Sierra 10.12.

So I tried activating a couple of the many downloads of "install Flash

Player v23 ... dmg" clicking on its image in the little floating box and

the new box froze at 5% download, each time. Grrrr.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

On Tue, Oct 11, 2016 at 7:06 PM, kellyl22901768 <forums_noreply@adobe.com>

_maria_

Legend

If "About this Mac..." reports it's 10.12 then it should be 10.12. If you have doubts, please contact Apple Support.

As with the other posts on this topic, we need the install logs to troubleshoot the installation error. Review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log) for the same installation attempt. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

eswar6771017

Adobe Employee

Hi susan13,

Can you please provide Flash player online installer (ADM) logs . This will help us to debug further.

Please follow instructions from the section (File #3 and 4: Adobe_ADM.log and Adobe_GDE.log) in the below link to get ADM logs.

Please do enable Verbose Logging.

Where do I find the Flash Player installation log on the Macintosh?

--------------------

For Quick help please find offline Flashplayer installer.

Click on the following Adobe link. Go down to the bottom where it says, "Still having problems?". Click on the link for your browser.

Installation problems | Flash Player | Mac

Thanks,

Eswar.

fuggnuggins

Participant

Is there any insight into this bug? My son tells me he is having this exact same problem today. He tells me "It gets to 5% and says finish. When I click finish it says that it couldn't be installed and deletes the installer." I told him to install Firefox and try. The same thin happened when he tried to install from Firefox. I'm still working with him on it, and if we can't get it working tonight I'll get him to send me the installation log and I'll post it in here. But in the meanwhile, if you have any clue what could be causing the problem that could help us to try other solutions that we haven't so far. As yet, I'm just getting him to run Disk Cleanup and CCleaner, then reboot and try again. When he gets around to it we'll see where we're at.

R

randallb19798818

Participating Frequently

Using ElCapitan. both Safari and firefox.

When I run the install adobe flash player for v23 it opens a small window, starts a download process, and then goes into an unending cycle at "5% downloaded".

This has happened with Safari, with Firefox,

I tried the Flash Player uninstall app on the websitebut it would not download or start.

I tried downloading direct from a macromedia link but it never connected properly or downloaded.

Found a file <How to perform a "clean install" of Flash ... Adobe Community.html>

So I trashed the old files in the adobe and library directories. Rebooted.

No improvement. Still the "5%" stall.

Mac aren't supposed to be so glitchy.

VERY FRUSTRATING.

Atul_Saini

Legend

Moving the discussion to Installing Flash Player

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