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Question

Can't install Flash player on Macintosh

Forum|Forum|11 years ago
January 28, 2015
3 replies
7001 views

Running a late 2012 Mac Mini with the latest OS (10.10.1) and when I tried to upgrade Flash, the upgrade didn't work and Flash stopped working. Following the help scripts I uninstalled Flash from both FireFox and Safari and tried a clean install. The install fails with a 'general install error' notice near the end of the install cycle. I've tried booting into safe mode and installing and got the same general install error. I've downloaded the installer from several different sites, same problem. I started all this about a month ago and then let it go, hoping that the problem would get solved but started all over again today, and getting the exact same general install error. Even did the uninstall again today. I have absolutely no idea of what to do. Any ideas?

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jamesrftw

Participating Frequently

I am seeing this same issue as well when installing a package containing all Adobe apps created with Creative Cloud Packager, on a 2013 Mac Pro with macOS 10.10.5 on it.

Fails with:

3/13/17 4:51:15.477 PM	nsurlstoraged[341]	realpath() returned NULL for /var/root/Library/Caches/installer
3/13/17 4:51:15.477 PM	nsurlstoraged[341]	The read-connection to the DB=/var/root/Library/Caches/installer/Cache.db is NOT valid. Unable to determine schema version.
3/13/17 4:51:15.477 PM	nsurlstoraged[341]	realpath() returned NULL for /var/root/Library/Caches/installer
3/13/17 4:51:15.477 PM	nsurlstoraged[341]	realpath() returned NULL for /var/root/Library/Caches/installer
3/13/17 4:51:15.477 PM	nsurlstoraged[341]	ERROR: unable to determine file-system usage for FS-backed cache at /var/root/Library/Caches/installer/fsCachedData. Errno=13
3/13/17 4:51:22.050 PM	UserEventAgent[307]	com.apple.TMHelperAgent.SetupOffer enabled
3/13/17 4:51:22.761 PM	Installer[10120]	The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

_maria_

Legend

@jamesr7457092

You're posting to a discussion topic that is 2 years old. Reading through the posts, they reference the Flash Player standalone installer and an old Flash Player shim installer that is no longer in use. The Creative Cloud Packager doesn't use either of these installer technologies, so whatever the original issue was on this discussion topic is most likely not going to be related to your issue. I tried moving your post to the Creative Cloud Download & Install forum, but the only option I have is to branch it to a new discussion in the Installing Flash Player forum. While I can do that due to how you started your post it will not have any context in the Creative Cloud Download & Install forum. I recommend you start a new topic on the Creative Cloud Download & Install forums for your issue.

AlioopAuthor

Participating Frequently

Still no luck with getting Flash Player installed. Have booted into Safe mode and run Disk Repair and Disk Permissions multiple times, tried various versions of the installer. Here's the log from the Console:

2/16/15 11:43:48.717 AM com.apple.xpc.launchd[1]: (com.apple.watchdogd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2/16/15 11:43:58.831 AM watchdogd[13606]: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

2/16/15 11:43:58.831 AM watchdogd[13606]: [watchdog_daemon] @( wd_daemon_init) - could not initialize the hardware watchdog

2/16/15 11:43:58.831 AM watchdogd[13606]: [watchdog_daemon] @( main) - cannot initialize the watchdog service

2/16/15 11:43:58.836 AM com.apple.xpc.launchd[1]: (com.apple.watchdogd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2/16/15 11:43:59.554 AM authexec[13608]: executing /bin/sleep

2/16/15 11:43:59.599 AM authexec[13609]: executing /usr/sbin/chown

2/16/15 11:43:59.739 AM authexec[13610]: executing /bin/chmod

2/16/15 11:43:59.877 AM authexec[13611]: executing /bin/chmod

2/16/15 11:44:00.410 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2/16/15 11:44:01.588 AM nsurlstoraged[294]: realpath() returned NULL for /var/root/Library/Caches/installer

2/16/15 11:44:01.589 AM nsurlstoraged[294]: The read-connection to the DB=/var/root/Library/Caches/installer/Cache.db is NOT valid. Unable to determine schema version.

2/16/15 11:44:01.589 AM nsurlstoraged[294]: realpath() returned NULL for /var/root/Library/Caches/installer

2/16/15 11:44:01.590 AM nsurlstoraged[294]: ERROR: unable to determine file-system usage for FS-backed cache at /var/root/Library/Caches/installer/fsCachedData. Errno=13

2/16/15 11:44:01.923 AM authexec[13615]: executing /bin/chmod

2/16/15 11:44:02.063 AM authexec[13616]: executing /bin/rm

2/16/15 11:44:02.000 AM kernel[0]: hfs: unmount initiated on Flash Player on device disk6s2

jeromiec83223024

Inspiring

This seems problematic. We're asking the OS to resolve a filesystem path and it's returning NULL:

2/16/15 11:44:01.589 AM nsurlstoraged[294]: realpath() returned NULL for /var/root/Library/Caches/installer

It looks like we're unable to proceed at that point and we exit.

The only reference I can find to a similar error is in a scenario where people have partitioned the disk to boot multiple operating systems (Windows/Mac). Does this sound familiar?

AlioopAuthor

Participating Frequently

This disk was never partitioned and isn't now although my previous computer was partitioned for Windows and that computer/drive was used to set up the current computer/drive and it looks like pieces of Parallels are still around. Do you think removing all those software pieces might improve things?

jeromiec83223024

Inspiring

You should always download software directly from the manufacturer. It's your best guarantee for determining that the thing you're trying to install is legitimate.

Please use the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

If that doesn't work, we'll need the contents of the install log to understand more.

The install log is located at /Users/<you>/Library/Logs/FlashPlayerInstallManager.log

AlioopAuthor

Participating Frequently

OK, tried that installer and the install window looks a little different but the process stopped at 9% on one try and 11% on the next try. There was an installer log but it had no content so I deleted and ran the installer again but there is no install log now.

jeromiec83223024

Inspiring

Okay, well something isn't working right.

I'd start by checking your disk for errors and repairing any problems encountered, then booting into safe mode to try the installation there, using the offline installer. If the disk repair finds errors, download a fresh copy of the installer before booting into safe mode.

Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

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