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Anonymous
April 13, 2016
Question

Can't install new version on Mac running El Capitan

The Mac is on version 10.11.4 of OS X. I'm  using Firefox version 45.0.2. Old installed version of flash is 21.0.0.197, installed March 16, 2016. I can download new version 21.0.0.213, double-click, get prompted for password and install starts, but progress bar gets stuck at 90%, then after a while quits with failure.

My disk is encrypted (required).  Could this have anything to do with it?

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10 replies

_maria_
_maria_
Legend
April 13, 2016

Hi,

I'll need to get some log files from you to troubleshoot.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all four (4) files listed.  Upload the files to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

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Anonymous
April 13, 2016

Here is the link:

https://files.acrobat.com/a/preview/a03a9d8a-cc07-446e-adea-82e9b6194032

From /var/log/install.log I copied all of today's entries. It wasn't

apparent to me that any of them had to do with install attempts.

I made several attempts today. The last one involved downloading an

offline installer. That got a little further - to 95% - but then

stalled. I finally rebooted my machine to get rid of all the hung

install processes. I haven't tried anything since.

best,

Joanne Bogart

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a_g_p__adelaara43060492
Participating Frequently
April 13, 2016

stop MAILING !!!!

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