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A
Anonymous
April 13, 2016
Question

Can't install new version on Mac running El Capitan

  • April 13, 2016
  • 1 reply
  • 664 views

The Mac is on version 10.11.4 of OS X. I'm  using Firefox version 45.0.2. Old installed version of flash is 21.0.0.197, installed March 16, 2016. I can download new version 21.0.0.213, double-click, get prompted for password and install starts, but progress bar gets stuck at 90%, then after a while quits with failure.

My disk is encrypted (required).  Could this have anything to do with it?

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
April 13, 2016

Hi,

I'll need to get some log files from you to troubleshoot.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all four (4) files listed.  Upload the files to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

A
Anonymous
April 13, 2016

Here is the link:

https://files.acrobat.com/a/preview/a03a9d8a-cc07-446e-adea-82e9b6194032

From /var/log/install.log I copied all of today's entries. It wasn't

apparent to me that any of them had to do with install attempts.

I made several attempts today. The last one involved downloading an

offline installer. That got a little further - to 95% - but then

stalled. I finally rebooted my machine to get rid of all the hung

install processes. I haven't tried anything since.

best,

Joanne Bogart

A
a_g_p__adelaara43060492
Participating Frequently
April 13, 2016

stop MAILING !!!!

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