Can't log in to CNN live streaming

Question

I'm not sure this is, strictly speaking, a Flash problem (although it may be), but maybe the way Flash interacts with something else.

CNN recently started offering its news station on live streaming video for those who get CNN from a participating cable provider. For better or worse, I get CNN on Comcast, so no problem there.

Except for lagging video because lack of processing speed, it all works fine on my netbook, on which I have Ubuntu 10.04 installed.

But on my desktop, where I'm using Ubuntu 11.04, no such luck. The problem is the same regardless of whether I'm using Opera, Firefox or Chrome.

I can go to http://cnn.com/video and get the standard video streams (not CNN live) just fine. When I click on the "Live" button and then the "Unlock Live TV" button, I get, as expected, the "Sign in to watch live TV" dialogue box. So I click on Comcast, log in correctly, and am returned to the main screen. The page appears to be loading correctly, and then I get the "Sign in to watch live TV" dialogue box again. No matter how many times I try, that's what I keep on getting. I end up in a loop that won't successfully log me in.

If this didn't work on my netbook, I'd just assume that for some reason the setup is Linux-unfriendly, but that's not the case.

I've checked my plugin settings on my browsers and nothing seems amiss. I've tried deleting all cookies, persistent storage, Flash cookies and all such things, but to no avail. I have the most recent Flash version and even uninstalled and reinstalled it.

Any suggestions?

zachsa222 · Answer

I have issues with CNN primarily, while I rarely face the same issues with any other streaming sites. A few things you can try are to turn off your ad blocker (if you have one), allow cnn permission to use flash (allow from browser settings), and make sure you're updated with flash. I have all these things right and still, I get the same recurring "update flash" notification randomly. It worked fine yesterday all day. Then I cleared my cache and I can't get CNN stream to work now. It's something to do with permissions and cookies etc, but for some reason its unique and recurring with CNN. I would recommend just contacting their team and hoping they reply with an actual solution. I still have no answer directly to why this happens at all, much less when all of the settings are properly associated. And I've been digging for a while now. Good luck I hope this is helpful in some way!

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