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August 1, 2012
Question

Can't uninstall update or install Flash Player

  • August 1, 2012
  • 1 reply
  • 21072 views

I use Windows 7 64bit, Internet Explorer and Firefox. I had Adobe Flash Player 10 installed but updating did not work anymore. So I tried to uninstall Flash Player with no success (I got the same error). I deleted the Flash folders in %appdata% and tried to delete C:\Windows\SysWOW64\Macromed\ but I can't delete Flash10l.ocx (I tried it in Windows safe mode too). I renamed C:\Windows\SysWOW64\Macromed to Macromed.old and did a restart. Firefox tells me there is no Flash plugin installed anymore. I downloaded the Adobe Flash Player 11 installer (DLM version and manual version) but I get the same errors again:

The installation encountered errors:

No error information is available.

FlashInstall.log contains:

=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========

0000 00001113 C:\Windows\SysWOW64\Macromed\Flash\\* 3

0001 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========

=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========

0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========

=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========

0000 00000010 "D:\Downloads\install_flash_player.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========

=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========

0000 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"

0001 00001039

=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========

I would be very happy if somebody can help me or give me some advises how to install Flash Player...

This topic has been closed for replies.

1 reply

pwillener
Legend
August 1, 2012

Thank your for supplying complete information.

Can you try the following:

To delete that recalcitrant ocx file in the old folder, try using Unlocker.

August 1, 2012

Thank you for your fast response.

- Unlocker helped, I could delete the ocx filie

- Downloaded the uninstaller, closed all open applications and got

The installation encountered errors:

No error information is available.

- Tried the offline installer and got

The installation encountered errors:

No error information is available.

FlashInstall.log now contains:

=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========

0000 00001113 C:\Windows\SysWOW64\Macromed\Flash\\* 3

0001 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========

=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========

0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========

=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========

0000 00000010 "D:\Downloads\install_flash_player.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========

=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========

0000 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"

0001 00001039

=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========

=O====== M/11.2.202.235 2012-08-01+07-38-21.058 ========

0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.2.202.235 2012-08-01+07-49-29.243 ========

=O====== M/11.3.300.268 2012-08-01+09-06-38.707 ========

0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force   -force 

0001 00001039

=X====== M/11.3.300.268 2012-08-01+09-06-46.725 ========

=O====== M/11.3.300.268 2012-08-01+09-06-53.862 ========

0000 00000010 "D:\Downloads\uninstall_flash_player(1).exe" -force   -force 

=X====== M/11.3.300.268 2012-08-01+09-07-18.000 ========

=O====== M/11.3.300.268 2012-08-01+09-07-26.739 ========

0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force   -force 

0001 00001039

=X====== M/11.3.300.268 2012-08-01+09-07-29.594 ========

=O====== M/11.3.300.268 2012-08-01+09-07-49.502 ========

0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force   -force 

0001 00001039

=X====== M/11.3.300.268 2012-08-01+09-08-01.345 ========

=O====== M/11.3.300.268 2012-08-01+09-07-56.789 ========

0000 00000010 "D:\Downloads\install_flash_player.exe"

0001 00001011

=X====== M/11.3.300.268 2012-08-01+09-08-02.436 ========

=O====== M/11.3.300.268 2012-08-01+09-08-05.450 ========

0000 00000010 "D:\Downloads\install_flash_player.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001039

=X====== M/11.3.300.268 2012-08-01+09-08-08.367 ========

pwillener
Legend
August 2, 2012

Just to confirm: you do run the installer as an Administrator user?