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Participant
January 31, 2015
Answered

can't update flash player

  • January 31, 2015
  • 1 reply
  • 14793 views

I am running windows vista 32-bit. I have flash player 16.0.0.257 and am unable to update to 16.0.0.296 in IE9. Chrome is not a problem and updates automatically. Google is also my default browser.

In IE9, Active x filtering is NOT checked. In internet options, security and trusted sites - active scripting is enabled and security is set for medium.

When I try to do the update, the update stalls on step 2. If I try to do it again I get a message that only a single instance of this application can run. If I clear it out of downloads and try again, it's just a vicioius cycle of same repeated problem.

With the IE browser open I can check my version at Adobe site which verifies my present version. When I go to the help page, I get a black screen with blue words on the right. I have to scroll down very far to get the white page with the install info, etc.

I had this problem quite a long time ago and used to be able to click on a direct link for ie. But I no longer am able to find that.

Please help. Thank you.

This topic has been closed for replies.
Correct answer andys75622553

1. Restart your computer to get rid of the Flash Player Process that you started when you tried to update.

2. Go to the following adobe link and go to the bottom where it provides a link to do a direct download:

Installation problems | Flash Player | Windows

I have the same problem with Windows 7 32 bit and the above method is the only way I can update Flash Player.

1 reply

andys75622553Correct answer
Inspiring
February 1, 2015

1. Restart your computer to get rid of the Flash Player Process that you started when you tried to update.

2. Go to the following adobe link and go to the bottom where it provides a link to do a direct download:

Installation problems | Flash Player | Windows

I have the same problem with Windows 7 32 bit and the above method is the only way I can update Flash Player.

PringlesandIcedTea
Participating Frequently
February 1, 2015

is that link suppose to take a year to download?

i haven't tried to re download flash in a few weeks, are you positive we can get it to download from there?

ok i clicked on the download & it says its not a valid win32 application.

Inspiring
February 1, 2015

Pringles,

I am sorry that the direct download did not work. It does work for me.

I did some searching and came across the following link that might help you:

On our Vista computer 32 bit, the adobe flash player does not work - Microsoft Community

Good luck.