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kathy0210
Participant
May 25, 2016
Question

Can't Use Flash Player

  • May 25, 2016
  • 1 reply
  • 643 views

When attempting to open a page requiring Flash Player (most recently Rosetta Stone), I get the following error:

We recommend that you download and install Flash Player version 10.3.181 or greater.  

  • Visit get.adobe.com/flashplayer to download the latest version of Flash Player.
  • Follow the instructions provided to install Flash Player (you may have to restart your browser).

I've verified that I have Flash Player version (Shockwave Flash Object) 21.0.0.242 but try to download anyway. I get a message that "Flash Player is already integrated with Windows Explorer in Windows 8, you do not need to install Flash Player".  Following directions, I then "enable Flash Player" - it's already enabled. I "disable ActiveX Flitering" - already disabled.  I then update for IE Flash Player for Windows 8.1 (64-bit) and (32-bit).  I try again.  I get the same message and instructions. I shut down and re-start, try again - I get the same message.

I've followed these same directions at least 20 times, but I still can't get Flash Player to run.  This is a recent problem, started about 4-6 weeks ago.  I can't pinpoint the exact time or what occurred which may have triggered the problem.

Any help would be appreciated.

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    1 reply

    Participating Frequently
    May 25, 2016

    Hi,


    As of Windows 8, Microsoft embeds Flash Player in IE and Edge (Win10) browsers.  Refer to the following tech notes to enable Flash Player on these browsers:

    you can download the update from the link at the bottom of the Flash Player issues on Windows 8

    page. This will download the latest update from Microsoft (we don't host the Windows Update, just a link that downloads the update from Microsoft).Flash Player issues on Windows 8