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smbenton
Participant
August 30, 2012
Question

Cannot contact reliable source

  • August 30, 2012
  • 4 replies
  • 31715 views

When attempting to install the lastest release of Adobe Flash Player 11, I get the following error at 47% completion of the install, "Cannot contact reliable source".  I currently have Flash Player version 11.3.300.271 running on Windows 7 (64-bit).  How do I resolve this issue?

This topic has been closed for replies.

4 replies

A
Anonymous
June 25, 2013

Just wondered if ANYONE ever figured out how to actually FIX the 'CANNOT CONTACT RELIABLE SOURCE' error... I'm running 11.7.700.202 trying to upgrade to 11.7.200.224 and I'm getting the EXACT SAME MESSAGE at the EXACT SAME POINT in my attempt to download!

Please... if you have a complete solution to this, list it like a recipe for me to follow, OK?

Thanks in advance!

Larry James

P.S.  What is extremely frustrating is to see how many people and for how long this error has been around, yet NOTHING official from ADOBE?

N
Natwonder
Participant
July 20, 2013

I got the same error while downloading and stopped 47%.

I was able to download and install using Google Chrome by clicking "direct links for other browsers" under "Failed to initialize" section in the following link.  The "direct links for Internet Explorer" using I.E. does not work.  It seems like this is more like a conflict with I.E.  Hope this work for you, too.

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header_12

 

Failed to initialize

 

Reason: Antivirus software from vendors like Comodo, Jiangmin, and Rising are incorrectly identifying the Adobe Flash Player installer as malware. False reports from these vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.” Users are also reporting “Failed to Initialize” errors and the installer is getting quarantined.

Workaround: Antivirus software vendors and service providers are currently addressing this issue so that the installer is recognized as being legitimate. Ensure that your antivirus signatures are up-to-date.

If the issue persists, use the direct links for Internet Explorer or direct links for other browsers to download Flash Player installer.

M
mel_david
Participant
May 23, 2013

Have a look at your HOSTS file and see if any entries are blocking connection to Adobe's servers!

M
MrVaraxsx
Participant
December 2, 2012

Yep the installer uses full bandwidth, so i would recommend to pause any youtube videos or download and try again.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 30, 2012

Moving this discussion to the Installing Flash Player forum.

chris.campbell
chris.campbell
Legend
August 30, 2012

Please see this help document for links to installers that should help you get past this:

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

S
smbentonAuthor
Participant
August 30, 2012

I tried following the document and that was no help...I clicked on Flash Player for ActiveX (Internet Explorer) and the download got to 45% and stopped working.  I saw others having this problem and they had to uninstall and install.  Is this my only option? 

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