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Participant
August 31, 2012
Question

Cannot install Flash Player 11.4 (following version11.3 uninstall)

  • August 31, 2012
  • 1 reply
  • 2058 views

Hello,

I get the following message when I run Flash Player 11.4 installer :

My English translation of this message is : "Only a single instance of this application can run"

Please take note that prior to running Flash Player 11.4 installer, I  uninstalled version 11.3 - using the uninstaller provided on your website - and then rebooted my PC.

After I got the above message, I took a look at the Windows task manager and found that two identical processes related to FlashPlayer installer were running!  These processes remained on the list for several seconds after I got the message.

How can this be possible, and most importantly, how do I resolve this issue?

Thank you

p.s.:  Here is some info about my system:

Windows 7 professionnal 64 bit SP1

Browser: Firefox 15.0

    This topic has been closed for replies.

    1 reply

    pwillener
    Legend
    September 1, 2012
    Participant
    September 1, 2012

    Pat Willener wrote:

    Use the offline installer(s) from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header

    I followed your suggestion... and it worked!

    Thanks a lot!