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jonl94305291
Participant
June 22, 2016
Answered

Cannot Install Flash Player 22 on Mac

  • June 22, 2016
  • 2 replies
  • 767 views

I get approximately 55% through the installation process and get an Installation Failed message.  Have closed all browsers, run a scan on the Mac for viruses, uninstalled prior versions of Flash, still no success.  Any ideas?

This topic has been closed for replies.
Correct answer jonl94305291

I downloaded the file specific to Safari and it installed correctly and is now working.  I did not see the specific download file, earlier.

2 replies

jonl94305291
jonl94305291AuthorCorrect answer
Participant
June 22, 2016

I downloaded the file specific to Safari and it installed correctly and is now working.  I did not see the specific download file, earlier.

Participant
June 23, 2016

Hello

I just tried downloading and installing again.

Is there other log files or anything I can send? I have included a screen

shot of the install.

//

Eric Healey

On Wed, Jun 22, 2016 at 1:32 PM, jonl94305291 <forums_noreply@adobe.com>

_maria_
Legend
June 23, 2016

@erich15270747

I branched your discussion to a new topic at Error downloading Flash Player .  Please post all replies there.

The forums do not except attachments from emails.  To post a screenshot, log onto the forums (your discussion at Error downloading Flash Player) and attach the screenshot to your post there.

For log files, please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_GDE.log).  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

_maria_
Legend
June 22, 2016

Hi,

I'll need to obtain some log files from you to troubleshoot further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_GDE.log).  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria