cannot install flash player

Hi ms31248288​,

Offline installers are the one which you can download once and then even if you are not connected to the internet you can run the same and installation will be successful. The same are posted on Installation problems | Flash Player | Windows 7 and earlier page under 'Still having problems' section.

Thanks!

Yes, we've had reports in the past about the 'Adobe Download Manager' launching blank.  Usually the 'unblock' button displays in the Properties > General tab, an unselecting that solves the issue.  But you didn't see the 'Unblock' option in Properties > General, so the recommended solution wouldn't work.  At this point, the online installer team will need to review the log file (which you previously provided and I've forwarded to them) to see if there's anything in there that gives an indication as to why it launches blank.  If they have any questions for you, they'll post them here.

In the mean time, until the issue with the online (Adobe Download Manager) is resolved, you can use the offline installer to update Flash Player on your system.

As an alternative, you can opt into Background Updates, which will update Flash Player, silently in the background with no user interaction within 24 hours of a new version being available (assuming the computer is connected to the internet).  Of course, some people don't like automatic updates (totally understandable why).  I just mention it here as an option.

i have already posted this screenshot - you can find it above

The screenshot posted previously is for the online (Adobe Download Manager) installer, downloaded from get.adobe.com/flashplayer. It is NOT for the offline installer, downloaded from the tech note.  If you are seeing the same window (title = Adobe Download Manger) it is not the offline installer.  Another way to tell which installer you are using is by the file name:

Example online (Adobe Download Manger) installer file names:

• ActiveX for IE: flashplayer26ax_xxx_install.exe
• NPAPI for Firefox: flashplayer26_xxx_install.exe
• PPAPI for Chromium: flashplayer26_xxx_install.exe

Offline installer file names:

• ActiveX for IE: install_flash_player_ax.exe
• NPAPI for Firefox: install_flash_player.exe
• PPAPI for Chromium: install_flash_player_ppapi.exe

If the files downloaded from the tech note do not have the above file names, then there's an issue with the download (I just downloaded them and they downloaded correctly).

Here is a screenshot of the offline installer UI:

The title reads "Adobe Flash Player 26.0 Installer" instead of 'Adobe Download Manager'.

To reset Internet Explorer settings, see https://support.microsoft.com/en-US/help/17441/windows-internet-explorer-change-reset-settings​.  I'm not sure if resetting IE deletes bookmarks. You should back-up your bookmarks before resetting the browser (https://www.computerhope.com/issues/ch000524.htm )

i get a blank popup screen for adobe download manager for both.

Please post a screenshot of the blank adobe download manager, and provide exact steps to reproduce.

For Reader issues, please post to the Acrobat Reader forum.  Staff that participate on this form work on Flash Player, not Reader, therefore, we really can't provide accurate information on Reader.

If the Flash Player installer launches blank, please try the following:

1. Right-click on the installer file and select Properties
2. In the General tab click the Unblock button
   
3. Click Apply
4. Click OK to close the window
5. Double-click on the installer file to launch the installer

The same may work for the Reader installer.  if not, please post the Reader question to the Acrobat Reader forum.