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ms31248288
Participating Frequently
July 7, 2017
Question

cannot install flash player

  • July 7, 2017
  • 6 replies
  • 2542 views

have tried all the online help suggestions numerous times and nothing is working

    This topic has been closed for replies.

    6 replies

    ms31248288
    Participating Frequently
    July 15, 2017

    what is the "offline installer"? 

    will try auto update

    ridhij4208356012135538
    Adobe Employee
    Adobe Employee
    July 17, 2017

    Hi ms31248288​,

    Offline installers are the one which you can download once and then even if you are not connected to the internet you can run the same and installation will be successful. The same are posted on Installation problems | Flash Player | Windows 7 and earlier page under 'Still having problems' section.

    Thanks!

    ms31248288
    Participating Frequently
    July 14, 2017

    I have never had an issue with the window that you posted, it is always the "adobe download manager" window.

    However, i just checked to see what version of flashplayer I have - and it seems that I now have the correct version!!  and there is no update yet - so I cannot send you any window until it's time to install the update again.

    _maria_
    Community Manager
    Community Manager
    July 15, 2017

    Yes, we've had reports in the past about the 'Adobe Download Manager' launching blank.  Usually the 'unblock' button displays in the Properties > General tab, an unselecting that solves the issue.  But you didn't see the 'Unblock' option in Properties > General, so the recommended solution wouldn't work.  At this point, the online installer team will need to review the log file (which you previously provided and I've forwarded to them) to see if there's anything in there that gives an indication as to why it launches blank.  If they have any questions for you, they'll post them here.

    In the mean time, until the issue with the online (Adobe Download Manager) is resolved, you can use the offline installer to update Flash Player on your system.

    As an alternative, you can opt into Background Updates, which will update Flash Player, silently in the background with no user interaction within 24 hours of a new version being available (assuming the computer is connected to the internet).  Of course, some people don't like automatic updates (totally understandable why).  I just mention it here as an option.

    ms31248288
    Participating Frequently
    July 14, 2017

    i have already posted this screenshot - you can find it above - it is always the same - this only happens when i try to do the update, flashplayer and reader are installed - it is only when i try to update that this blank window pops up - so that the update does not take effect

    the date/time are correct

    I have tried disabling anti virus before it makes no difference

    what do you mean by "browser settings to default settings"

    _maria_
    Community Manager
    Community Manager
    July 14, 2017
    i have already posted this screenshot - you can find it above

    The screenshot posted previously is for the online (Adobe Download Manager) installer, downloaded from get.adobe.com/flashplayer. It is NOT for the offline installer, downloaded from the tech note.  If you are seeing the same window (title = Adobe Download Manger) it is not the offline installer.  Another way to tell which installer you are using is by the file name:

    Example online (Adobe Download Manger) installer file names:

    • ActiveX for IE: flashplayer26ax_xxx_install.exe
    • NPAPI for Firefox: flashplayer26_xxx_install.exe
    • PPAPI for Chromium: flashplayer26_xxx_install.exe

    Offline installer file names:

    • ActiveX for IE: install_flash_player_ax.exe
    • NPAPI for Firefox: install_flash_player.exe
    • PPAPI for Chromium: install_flash_player_ppapi.exe

    If the files downloaded from the tech note do not have the above file names, then there's an issue with the download (I just downloaded them and they downloaded correctly).

    Here is a screenshot of the offline installer UI:

    The title reads "Adobe Flash Player 26.0 Installer" instead of 'Adobe Download Manager'.

    To reset Internet Explorer settings, see https://support.microsoft.com/en-US/help/17441/windows-internet-explorer-change-reset-settings​.  I'm not sure if resetting IE deletes bookmarks. You should back-up your bookmarks before resetting the browser (https://www.computerhope.com/issues/ch000524.htm )

    ms31248288
    Participating Frequently
    July 13, 2017

    I do not have any "unblock" message in either one, my computer shows that it is installed but when i try to get updates - they will not install - i get a blank popup screen for adobe download manager for both.

    and, when some site gives me the option to used reader - this does not connect to my reader and i am prompted to download adobe reader (which i already have) but this new download only gives me a blank adobe download manager screen

    _maria_
    Community Manager
    Community Manager
    July 13, 2017
    i get a blank popup screen for adobe download manager for both.

    Please post a screenshot of the blank adobe download manager, and provide exact steps to reproduce.

    For Reader issues, please post to the Acrobat Reader forum.  Staff that participate on this form work on Flash Player, not Reader, therefore, we really can't provide accurate information on Reader.

    ms31248288
    Participating Frequently
    July 14, 2017

    i don't know how to send you a screenshot, but if you google "cannot install flash player"  you will find a picture of a blank adobe download manager window - because other people have had this same problem.

    as for the "exact" steps - it's like I already said - i try to install the update from adobe - and after I click on all the prompts that are given - the "adobe download manager" window pops up and is blank - so that the update does not install.

    ms31248288
    Participating Frequently
    July 13, 2017

    win 7

    explorer 11

    the latest version of flash player that was to install

    i cannot install adobe flash player and not adobe reader i get an empty screen popup for the adobe download manager,

    I have tried uninstall and reinstall several times and other suggestions and nothing is working

    _maria_
    Community Manager
    Community Manager
    July 13, 2017

    If the Flash Player installer launches blank, please try the following:

    1. Right-click on the installer file and select Properties
    2. In the General tab click the Unblock button
    3. Click Apply
    4. Click OK to close the window
    5. Double-click on the installer file to launch the installer

    The same may work for the Reader installer.  if not, please post the Reader question to the Acrobat Reader forum.

    divya010193
    Adobe Employee
    Adobe Employee
    July 8, 2017

    Hi,

    Please provide these details :

    Thanks!