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A
ans09c
Participant
May 21, 2010
Question

Cannot install Flash Player plug-in on Windows Vista through Mozilla Firefox

  • May 21, 2010
  • 1 reply
  • 2403 views

I own a Windows Vista basic version laptop and am currently browsing with Mozilla Firefox. Everytime I try to install the missing plug-in for Adobe Flash Player (the lego image) on the Flash Player homepage it pops up as Flash Player 10.0.45.2 and I agree to the terms of use and click "Install" but then I am asked what I want to open the file with and I don't know what file it is associated with on my computer (My computer often has this problem with .exe files though) . If I close the "Open With" box the installation says failed and gives me an option to "manual install, but when I go to the Adobe Flash Player site (with all other browser windows closed of course), and click "agree and download" a small box with a loading green bar pops up titled "Installing Adobe Download Manager" and stays there for about 2 minutes but nothing ever happens when I am redirected to the "Thank You" page afterwards, no dialog box w/ run or save ever pops up. I have added "get.adobe.com" to my allowed installation add-ons and pop-ups are also allowed on this page but nothing happens. I appreciate any input for my problem...Thanks

~a

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    1 reply

    A
    Anonymous
    May 21, 2010

    Hi, Are you trying to update Flash Player in IE to vs 10.0.45.2? If so, have you Uninstalled whatever version you have now first? Or did you Uninstall the old version and Install in FF(Firefox) and now can't Install in IE?

    Are you the Administrator and running as that?

    Thanks,

    eidnolb

    A
    ans09cAuthor
    Participant
    May 21, 2010

    I am the only administrator and am running it like that, and I had flash player 9 on FF before but wanted to get the newest version (flash player 10) onto FF, my IE does not work properly at all so I never browse via that. So naturally, I uninstalled flash player 9 from my computer completely in order to install the new one and now I have no flash player at all becaue the newest version will not install...

    A
    Anonymous
    May 21, 2010

    Hi, thanks for the update of info. In that case I would download this Flash Player Installer for Internet Explorer to your

    Desktop:

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe  When this window opens, SAVE it to your Desktop.

    Before Running, Close all browsers, disable any applications that use Flash(check system tray-area of clock), make sure

    in Internet Explorer>Internet Options that Security is set to Medium for the Internet Zone.

    Now your Anti=Virus/Firewall can block the Install of the Flash Player ActiveX Control that must be installed. You may want to Disable those also. Windows Firewall is ok, no need to Disable it.

    After Installing, make sure to Reboot(restart) your computer. Then go to this test site:

    http://kb2.adobe.com/cps/155/tn_15507.html

    Then using IE, go to Tools>Manage Add ons and check All add ons for Shockwave Flash Object...ActiveX Control..Flash10e.ocx(version 10.0.45.2) and make sure it is listed and Enabled.

    If you have any questions or comments prior to beginning, just post back.

    Thanks,

    eidnolb

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