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djentlytouchme
djentlytouchme
Participant
August 20, 2014
Question

Cannot Install Flash Player to Mac OS X 10.9.4

  • August 20, 2014
  • 1 reply
  • 10486 views

Hi. I have a mac OS X 10.9.4 and using safari 7.0.5. i have downloaded adobe flash player and before the download ever finishes i am told to close my safari. I have checked a million and one times to see if my safari is open and it is not open. I shut my laptop down and retried and nothing seems to work. I trouble shooter and tried to figure out if i was using the correct version for my computer and everything seems to be in order. i need some help. i am new to mac and i can't watch any of the videos i want to see and i wanna know how this can be resolved.

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1 reply

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 20, 2014

Hello,

Please follow instructions here: How do I quit Safari (or another browser/app) in OS X,

Mac has a feature to reopen previously open apps upon reboot.  If you have this check-box selected it may very well be re-opening Safari when you reboot the system. Here is a screenshot of the dialog window (for a restart, but the shut-down is the same):

--

Maria

R
rm23322
Participant
August 20, 2014

Have been messing with this problem for a couple of hours.  Short story:  go to this Adobe page Installation problems | Flash Player | Mac and use the link at the bottom.  This will download a package that will let you install the latest Adobe Flash Player.

Longer story:  there is a major difference in size between the "AdobeFlashPlayerInstaller_14_ltrosxd_aaa_aih.dmg" that you get from the regular Adode Flash Player website (1.2 mb) and the "install_flash_player_osx.dmg" that you from the above link (16.5 mb).  My guess is that the link on the regular website is bad.  It states that the download should be 15.7mb, but, as above, it was actually only 1.2 mb.

At least, this is what happened to me and what finally worked.

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 20, 2014

Hi rm23322,

The link from the regular website is not bad. It is a shim installer that downloads and installs the Flash Player silently in the background.

Regardless if using the online (shim) installer or the full installer you point to, applications that use Flash Player need to be terminated for the installation to continue.  While your post is helpful, it will not resolve the OP's issue as they still need to terminate Safari for the installation to complete.


Thank you.

--

Maria

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