Skip to main content
M
moreofabadidea
Participant
October 25, 2014
Question

Cannot install update on Mac

  • October 25, 2014
  • 3 replies
  • 1302 views

Received message that Flash Player was out of date. Followed all install and troubleshooting instructions for Mac. Downloads successful, double click to install; program initializes and then I get "Installation encountered errors.  Close this window and try downloading again." Repeated with same result more than once.

Running Mac OS 10.9.5, Safari 7.1, and trying to install Flash Player 13.

I have followed all troubleshooting suggestions on the website so have now uninstalled Flash Player. I have enabled Java and plug-ins.

What can I do?

This topic has been closed for replies.

3 replies

A
Anonymous
October 27, 2014

Mine will not update either.  My mac will not recognize .dmg files.  Help!

_maria_
Community Manager
_maria_Community Manager
Community Manager
October 27, 2014

Hi Nannykins,


Please start a new thread and include the information listed here, Read Before Posting: How To Get A Useful Answer To Your Question (please do include screenshots of the behvaiour you are seeing.

--

Maria

A
Anonymous
October 27, 2014

I did.  No one has replied.

pwillener
pwillener
Legend
October 26, 2014

moreofabadidea wrote:

Running Mac OS 10.9.5, Safari 7.1, and trying to install Flash Player 13.

Why do you want to install an old Flash Player version?  You should install the latest version 15; try using this offline installer http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg

    M
    moreofabadideaAuthor
    Participant
    October 26, 2014

    Thank you! Only 13 was downloading from the Adobe site. Everything worked perfectly this time.

    S
    suemorris70
    Participant
    October 25, 2014

    I've always had adobe flash player capability & now it says it's out of date on my mac.  How do I get it back?

    M
    mrsmrc88
    Participating Frequently
    October 26, 2014

    I have always downloaded Flash Player updates without a problem on my MacBook Pro.   Now it seems I cannot finish the installation process without buying PhotoShop for $10. a month.   There seems to be no way to contact the company and ask a question.    What do I do?   I have no use for Photo Shop.

      _maria_
      Community Manager
      _maria_Community Manager
      Community Manager
      October 27, 2014

      @mrsmrc88

      You don't need to purchase anything to install Flash Player.  The offer you are seeing is on the completion page, which displays after Flash Player has been installed.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices