CANNOT LOAD FLASH PLUGIN (Can Someone Help Me?)

I had this problem after I had Chrome working fine but needed to reinstall and when I reinstalled it would not run the flash plugin - I tried every suggestion offered here and elsewhere but without any luck.

However, I remembered that in order to protect my machine from the Cryptolocker ransomware virus I had put restrictions on the Local App directories.

There wasn't any entry in the Event Log that indicated that the Flash player plugin was not installed but I added the .dll

C:\Users\xxxx\AppData\Local\Google\Chrome\User Data\PepperFlash\21.0.0.182\pepflashplayer.dll

To the local security policy allowed list and reinstalled Chrome and that resolved my particular problem.

It seems that there are numerous causes to the "Couldn't install Plugin" problem and therefore numerous solutions, but if you have added security rules to your system, or work on a network that may have implemented group policies, it looks like you will need to add the .dll as an exception.

It is a no brainer to implement the Local Security policies to guard against the unauthorised installation of virus and rogue programs and it is always handy when an application displays a message if it is being blocked by the security policies, or at the very least Windows makes an entry in the event log but sometimes it appears that you just have to put 2 and 2 together. If your computer is a member of a domain and you are having the same problem and none on the solutions here or elsewhere seem to offer you a solution then you want to check with your network administrator to see if there are Group Policies enabled that are causing the flash plugin to fail to install.

Maybe that should be built into the installer/uninstaller to delete those files for all users. In one of my apps i built to clean up/install flash it already does this, as under the PepperFlash folder there can build up multiple folders (version numbers) of flash for chrome itself. I have found that deleting this entire folder does no harm what so ever as it will be re-created at chrome launch. I'm not sure who's responsibility this falls under, i assume Googles, but I don't think it could hurt.

Best regards

After going through a whole bunch of suggestions, nothing worked. Here's what I did to correct it

• Make sure you have the correct / latest version of Chrome
• Make sure you have the correct / latest version of Adobe Flash - 32 bit or 64 bit depending on your OS version
• In Chrome - type Chrome://plugins - note the location of the Adobe Flash Plugin (eg., C:\Users\xxxxxxxx\AppData\Local\Google\Chrome\User Data\PepperFlash\20.0.0.267\pepflashplayer.dll - xxxxxxxx will be the user/profile/windows login name
• Open the location C:\Users\xxxxxxxx\AppData\Local\Google\Chrome\User Data in Windows Explorer
• Rename the PepperFlash folder
• Close Chrome
• Reopen Chrome - the plugin should work now.
• Good luck

Hi,

This issue has been reported several times and unfortunately, we've not been able to reproduce, which makes it difficult to troubleshoot.  From searching the web there isn't any one single fix for this as a solution that works for someone may not work for someone else.  Some suggestions users have reported as fixing their problem is:

1. Complete uninstall and re-install of Chrome, rebooting the system after uninstall and again after install
2. See the first reply to this disucssion Sudden "couldn't load plugin" for all flash features in chrome, including Twitch and flash-based games.
3. Check to see if there are multiple versions of Flash Player listed in chrome://plugins.  If so, disable one of them
4. numerous suggestions here: Google Groups

Also, ensure you have the latest version installed.  This page lists the latest version for supported OS and browsers: http://www.adobe.com/software/flash/about/

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Maria