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L
loshartmans
Participant
July 31, 2012
Answered

cannot upgrade flash player

  • July 31, 2012
  • 1 reply
  • 2628 views

I  have a macbook pro unning os x lion 10.7.4

I recently had a prompt to upgrade flash player.  I downloaded the file and got as far as the box with adobe flash player installer 11.3.  Click the read liscene etc then click install.  Nothing happens.  Any ideas

This topic has been closed for replies.
Correct answer morrissob

I assume you performed step 6 in the following link.

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#main-pars_heading_6

If yes, could you please right-click the downloaded file, and perform the following steps: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#main-pars_header_0.

Thanks,

Sunil


this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.

Paul B. Adams

I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".

However, I did see two versions of Flash:

_Flash Player.plugin with old date

Flash Player.plugin with todays date

I deleted _Flash Player.plugin and this fixed the problem.

1 reply

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
July 31, 2012

Hello,

Welcome to Adobe Forums

You can download Flash Player 11.3 offline installer from here :

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.dmg

Note : Download and save the .dmg and then double click to launch the setup

Thanks,

Vikram

L
loshartmansAuthor
Participant
July 31, 2012

thanks but i have no problems downloading the program. my problem is once its downloaded it will not install. I click accept liscence and then hit INSTALL. nothing happens.

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
July 31, 2012

Hello,

Generally it ask for the Administrator password when you click on Install.

Try with a differnet user account or the root account for MAC.

Thanks,

Vikram

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