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Chromebook gives message: "A plugin (Shockwave Flash) isn't responding"

Forum|Forum|9 years ago
June 27, 2016
3 replies
5651 views

Hello all,

So I get a new HP Chromebook 14, and upon using Chrome for the first time, I quickly get the message: "A plugin (Shockwave Flash) isn't responding."

I have tried the widely recommended steps of going to chrome://pluggins to ensure that Adobe Flash player is enabled. It is. Nothing has changed.

I'm not sure if this is relevant, but according to the Adobe Flash Player site, I have version 18,0,0,233 installed. However, the chart on the very same page says that Adobe recommends having the latest version for ChromeOS, which is version 22.0.0.192. When I try to update it to that version, I am told that Chrome is already pre-installed with the latest version , so there is nothing else to do.

I'd appreciate any pointers. Thanks!

This topic has been closed for replies.

jeromiec83223024

Inspiring

To investigate, I'm going to need to specific links to content that demonstrates the problem:

https://forums.adobe.com/thread/1195540

A

Anonymous

A chromebook and an adobe connect meeting to sign-in to is all you need to re-create the problem. The problem originates with the chromebook. We don't have this issue on our MAC or iPad. Just looking for advice on how to setup a chromebook to resolve the issue, if there is a way.

As an update to my post from Dec 18, 6:08 pm, above, on Monday both my children had no flash crashes during their adobe connect online classes. However, the problem resumed on Tuesday. I did more digging and found that I need to enter the flash exception as "[*.]adobeconnect.com". Did that, now I just need to wait till online classes resume after the holidays to here from my kids if they are still having problems.

jeromiec83223024

Inspiring

Interesting. We attempted to reproduce this using Connect and a number of chromebooks (both 32 and 64-bit) running M55 stable with Flash Player 24.0.0.186 and aren't having the problem that you describe.

Can you give me some additional details, like the specific Chromebook model that you're using? Is there perhaps a demo site for the provider for your kid's classes? They may be using a specific Connect plug-in or something that's using a lot of CPU. Just trying to figure out how to reproduce this.

Thanks!

A

Anonymous

Try this: In chrome Settings go to Advanced Settings, then Content Settings under Privacy, then scroll down to Flash. The default setting is "Detect and run important Flash content (recommended)". Leave the default setting as is but click the Manage Exceptions button and then add "adobeconnect.com", or whatever the domain name of the service you are using is, and set to "Allow." We tested this in a an adobe connect meeting with a chromebook as host and another chromebook and an iphone as attendees and could not make it crash in over 1.5 hours of kids horsing around with adobe connect. Before Flash was crashing after just a few minutes. My kids use chromebooks and adobeconnect for online classes so we will have plenty of opportunity/users to see if this solution holds. I'll update this post if we still have problems.

A

Anonymous

Type about:chrome in the address bar and press enter. This should open a page telling what version of Chrome OS you have. There should be a button on that screen to check for updates. Click that button and wait for the update to download (this can take a while on a slower Internet connection). After the update has downloaded, there will be a button to restart. After restarting, Chrome and Flash should now be the latest versions (Chrome 51 and Flash 22 currently).

A

Anonymous

I am having the same issue with 2 chromebooks that my children are using for their online classes. Adobe connect meeting runs for a while but then the screen freezes and the message "A plugin (Shockwave Flash) isn't responding" appears in a yellow bar below the bookmarks bar. A few seconds later the Chrome "page unresponsive" message appears. Chrome and and Shockwave flash version info are below. Both are the latest version. Note that this problem has persisted for about a year across different versions of chrome and the shockwave flash player. I got a trial license to host adobe connect meetings and I am able to recreate the problem. Help would be appreciated.

Thanks.

Chrome OS

Version 55.0.2883.87 (64-bit)

Platform 8872.70.0 (Official Build) stable-channel swanky

Firmware Google_Swanky.5216.238.5

Adobe Flash Player - Version: 23.0.0.207

Shockwave Flash 23.0 r0

Name:

Shockwave Flash

Description:

Shockwave Flash 23.0 r0

Version:

23.0.0.207

Location:

/opt/google/chrome/pepper/libpepflashplayer.so

Type:

PPAPI (out-of-process)

MIME types:

application/x-shockwave-flash

Shockwave Flash

.swf

application/futuresplash

FutureSplash Player

.spl

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