Chromebook Microphone Recording Loud Noise

Forum|Forum|9 years ago
October 3, 2016
1 reply
750 views

Hello,

When we try to use the microphone (with or without the camera active) in Flash on a Chromebook, the noise levels are very high. As a temporary fix, we can go to the Settings and change the mic level in any direction, or check the "Reduce Echo" box, and it will reduce the background noise level... sometimes for that session, sometimes for about 30 seconds, or sometimes not at all... It seems like a strange glitch.

It has become a big issue though, as many of our students and teachers need this to do online homework, and it is so loud and crackly that you can't really make out what is being said. This ONLY happens when recording via Flash on these devices.

For reference, we are using Lenovo 11e Chromebooks.

Please Help!

Thank You,

Kevin

This topic has been closed for replies.

_maria_

Legend

Hi,

Can you please provide detailed steps to reproduce and the URL to the site where this is happening?

Thank you.

--

Maria

A

Anonymous

Hello,

Unfortunately, this particular URL/Canvas system where we're seeing the error is customized to just our school system, so i'm not sure how you would be able to try it, unless you are able to access a different Canvas website.

Anyways, we go to the website address https://mccsck12.instructure.com/login/canvas and login.

Once logged in, we click on a course. We then click on "Pages" on the left-hand side, then "+ Page" to create a new one, and then we click on the "Record/Upload Media" button. Chrome pops up asking to allow microphone and camera. We click "Allow" and then the camera and mic turns on. We then also allow the Flash Player access to the mic/camera, and click the red record circle to start the recording and record something. Once you play it back, there is a constant noise and you're lucky if you can even distinguish what the person is saying...

This only seems to be occurring on our Chromebooks, as it does not do it on other devices we have tried. However, it seems that if we record anywhere other than on this particular website on these Chromebooks, we do not experience this issue. We have reached out to Canvas and they don't seem to believe it's a problem with their website.

_maria_

Legend

Hi,

I received your private message. We have a Lenovo Yoga 11e Chromebook we will attempt to reproduce this on.

I hope to have an update early next week.

--

Maria

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