A

Anonymous

Question

Computer freezing up

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Why does my computer freeze up for certain lengths of time when I play games on the GSN website?

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_maria_

Legend

In order to provide assistance, please provide the following:

Operating system version
Web browser and version
Flash Player version
Explain your problem in step-by-step detail if possible
A direct link to a web page that demonstrates the problem
If you get error messages, please quote them exactly, or provide a screenshot

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K

Kratika Agarwal

Participating Frequently

Hi,

What is the FP version you are using, and the browser?

Flash Player Help

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A

Anonymous

My FP version is 21,0,0,182 and my browser is Microsoft Edge. I just bought this computer and I have Windows 10.

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_maria_

Legend

Hi,

Microsoft released the IE/Edge update for Flash Player 21.0.0.213 today. Please run Windows Update and look for update KB3154132 and install it. If it's not available, you may need to install some updates first before it becomes available, or try again later.

If you continue to experience performance issues after installing the latest version, please work through the Flash Player video playback issues‌ tech note. If you continue to experience performance issues, follow the instructions in the tech note to file a bug, and include the DxDiag file from your system. Include as much information as possible, including exact link to the site exhibiting the problem.

--

Maria

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Carm01

Legend

that is kind of a vague question

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A

Anonymous

Sorry be being so vague. I guess that means you don't qualify to answer.

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_maria_

Legend

We can't help you if you don't provide sufficient information to provide assistance.

If you'd like assistance, please provide the previously requested information.

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