'Connection failed' error when attempting to install Flash Player

Question

Every time I try to install adobe flash player this pops up even though I have an internet connection.I use firefox btw

_maria_ · Accepted Answer

Hi joew54004076Thank you for providing the log file. I'm not familiar with the error being reported and will need to forward the file to the online installer team for review.Are you using any anti-virus/malware/adware/etc software? If so, which one and which version is it?In the interim, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.<edit>I also edited the discussion topic to more accurately reflect the issue you are having.

_maria_ · Answer

Hi joew54004076

We'll need to review the online installer log files to troubleshoot the error. Two files, Adobe_ADM.log and Adobe_GDE.log are located at the following location:

Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs

Note: The AppData and Local Settings directories may be hidden see Show hidden files/folders (Windows 7 and above) or Display hidden files and folders (Windows XP) to view hidden folders.

Upload both files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Also, what Windows version is this on?

--

Maria

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