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T
TheAllstar22
Participant
June 10, 2015
Answered

Constant crashes while using Youtube

  • June 10, 2015
  • 1 reply
  • 919 views

Hi


I've noticed in the last month that Youtube videos cause Flash player to crash. If I keep the video playing without going full screen, i'll get a pop up that asks me if I want to continue (basicly waiting a fair while for the browser/flash to unfreeze) or to cancel it. By canceling I can refresh the page. But here's the bigger issue, if I go in to fullscreen I can sometimes watch videos perfectly fine. But crashes still occur very frequent (once every fifth video or so).


I've tried everything at this point and resorted to the forums for help. I've checked for updates for both Mozilla Firefox and Adobe Flash Player, both are up to date. I've tried to disable hardware acceleration but that doesnt help.



What i have noticed is that while the crash is happening, I can go in to the Taskmanager and I notice that it shows two seperate firefox windows being open and that they're not responding (keep in mind I actually only have one window of firefox open) It does not say that Adobe is not responding but closing Flash player through the Taskmanager causes it to unfreeze. That's why I think it has something to do with Adobe's Flash player.


Edit: I forgot to mention what if I keep the video playing without going to fullscreen and I lower the volume of my speakers through a button on my mouse it seems ot cause it to crash much more frequently. I also apologize for any errors or typos made.



At this point I'm getting really fed up with having to constantly refresh pages and close AFP. I've had numerous problems with Adobes flash player but i've always found workarounds or fixes. But for this one I've done what I can/know.


Any help at all is greatly appreciated.


Vik

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    On a side note.

    I looked at the time stamps from the crashes (about:crashes) and noticed that it did indeed start on the first of June. Where as all the other crashes have multiple days inbetween them if not weeks. And as you can tell they're very frequent.

    2015-06-03    07:17

    2015-06-03    03:30

    2015-06-02    20:37

    2015-06-02    10:33

    2015-06-02    06:54

    2015-06-02    02:45

    2015-06-02    02:44

    2015-06-02    02:42

    2015-06-02    02:28

    2015-06-02    02:09

    2015-06-02    01:43

    2015-06-02    00:10

    2015-06-01    21:40

    2015-06-01    21:35

    2015-06-01    20:48

    2015-06-01    19:57

    2015-06-01    19:34

    2015-06-01    19:16

    2015-06-01    19:10

    2015-06-01    06:55

    2015-06-01    06:45

    2015-06-01    06:14


    These are all the same hang.  This is a hang between Flash Player and Firefox, and it's almost exclusively Windows XP.  Some communication between Flash and Firefox is getting dropped or is received out of order, and the other side gets stuck waiting for a response that never comes.  Firefox's hang detection kicks in after 30 seconds and kills the plug-in, which is where you see the crashed plug-in dialog.


    It's unlikely that we're going to invest engineering effort to fix bugs for Windows XP at this point, given that we're a year past the last time it had a security update.  Microsoft is releasing a free edition of Windows 10, which might be worth considering.  Win7 x64 is where the vast majority of users are, and it offers modern OS capabilities and defenses.  Last time I checked, a Win7 license was about $85.

    Alternatively, I don't believe that you'll see this hang in either IE or Chrome.  It's specific to the NPAPI architecture.  We *did* do some work recently in tandem with Mozilla to address a similar class of hangs.  The fixes are in the current shipping versions of Flash Player, but they're dependent on additional changes to Firefox that haven't hit the release channel yet.  You could try nightly.mozilla.org to see if there's an improvement (the changes may be in aurora/beta a this point, but I'm not sure).

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 13, 2015

    To give you any useful advice, I'm going to need to know more about your computer and browser:

    https://forums.adobe.com/thread/1195540

    T
    TheAllstar22Author
    Participant
    June 14, 2015

    Hi Jeromie

    Windows XP Pro 32 bit

    2 gigs of ram

    Pentium 4 3.0 ghz

    Flash version is up to date

    I noticed that it only occurs with firefox and not with chrome. And while the crashing is happening, firefox will open two different tabs in taskmanager with "not responding".

    Never had this issue before.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 15, 2015

    If you haven't rebooted since you started experiencing this, that's a great place to start.


    If you haven't ran a virus or malware scanner recently, that's also a good idea.  WinXP is a very soft target.  http://www.malwarebytes.org is free and well-respected.

    I'd also run chkdsk, just to make sure the system is in a good state:

    https://support.microsoft.com/en-us/kb/2641432


    If all of that returns good, the crash logs from Firefox would be interesting:

    In Firefox, go to about:crashes

    Click the first few links, this will submit them to Mozilla for processing (you don't need to wait for the reports to actually load, it can take several minutes)

    Go back to about:crashes

    The links you clicked should have changed to start with "bp-" followed by a random string of letters and numbers

    Copy those strings and paste them in a reply here.  I'll take a look.

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