Participating Frequently

Answered

Constant image glitch/bug in Flash games and videos

Forum|Forum|9 years ago
April 5, 2017
4 replies
4326 views

I have a bug since version 25.0.0.127 that never happened before. It happens on Prizee.com, a Flash games website, the two popular adult webcam websites (which I'm not sure if I can link to here) and even adult video portals.

On Prizee, it happens every few seconds (and after a while every split seconds) that the games show a heavily zoomed in part of the image. I need to scroll the page down or up a bit, then it shows the normal games graphics again. But doing so every few seconds is tedious, the games are totally unplayable due to that glitch.

The similar glitch happens on the adult websites. If I hover over a video stream with my mouse, it zooms in on some watermark graphics that might be overlayed, on video portals it zooms in on the video controls. So I'm kind of seeing the upper right corner of a normally 16 pixels big play button zoomed all over the video.

I can't remember changing any options in Flash, so I guess it's a bug with this version? I'm using Windows 7, 64-bit Firefox, but 32-bit Flash Player.

An example from Prizee, the top image is how the game normally looks, bottom part shows the glitch that happens every split second:

This topic has been closed for replies.

Correct answer

Latest Firefox version 53.0 fixed this issue, so if you are running previous firefox version like 52.0.2 then update firefox to latest version.

L

lolada22

Participant

I have been having this problem for a bit and it's driving me crazy.

By the way the adobe representatives responded i'm guessing this will be completely ignored but.. in my case, having addons or not is completely irrelevant.

Just started firefox in safe mode (not a single addon is loaded) and these glitches still happen 100% of the time. It makes some pages completely unwatchable.

Firefox, flash, win 8.1 updates, gpu drivers.. everything is updated..

Example: FF-Flash - YouTube

Sometimes it goes goes blank.. in the case of flash video players.. the image gets zoomed a lot.

A

Anonymous

Correct answer

Latest Firefox version 53.0 fixed this issue, so if you are running previous firefox version like 52.0.2 then update firefox to latest version.

L

lolada22

Participant

Thanks, it did indeed fixed it.

jeromiec83223024

Inspiring

We do not test with, nor would we fix bugs that only occur in Firefox when other third-party add-ons are in play. It sounds like the reporters here are only experiencing this problem when using add-ons. Our recommendation is simply to disable those add-ons on affected sites, or remove them entirely.

I have some theories about why at least one of those plug-ins would lead to that behavior; however, I don't want to speculate publicly. My recommendation would be to complain to the authors of those plug-ins. You're welcome to point them to this thread, and we're more than happy to have direct engineering conversation with their engineers if they're unable to resolve this on their own. (They can shoot me a private message with contact details to get a conversation going.)

If you're following the directions to restart Firefox with Add-Ons disabled and the problem persists (i.e. if it's a problem that involves only Firefox and Flash Player), we're very interested and more than happy to investigate and work with Mozilla to get it resolved.

A

Anonymous

Well, when this problem did not happened running these addons and previous Flash player version (23) for years. in my opinion is a Flash player related problem.

Addons do not get updated regularly, flashplayer is updated frecuently, those flash player updates, from 23 version to 24-25 version has caused this video problem, it was a Flash player update that caused this compatibility firefox addons problem not an addon update, so something in flash player code has broken some firefox addons compatibility with flash player,

In my case, Autopagerize and Blocksite plus addons, how many addons has becomed incompatible with latest flash player versions?. then Addon author responsability? No way. For years running these addons and differents flash player versions, and never this problem it has happened and as soon as flash player 24-25 version is released this video problem it has happened.

It's easy to blame to addons authors even if a flash player update has caused this compatibility problem. Better uninstall flash player from our computer instead disable our useful addons.

jeromiec83223024

Inspiring

I've provided links to the uninstallers for your convenience.

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Uninstall Flash Player - Mac:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

Thanks!

jeromiec83223024

Inspiring

This seems related to hardware video acceleration. You can confirm by disabling it.

Instructions are here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If the problem goes away:

make sure you've downloaded and installed the latest available drivers for your graphics hardware.
If the problem persists after updating drivers, please follow the instructions at the bottom of the guide about posting your dxdiag details. That will give me a complete inventory of hardware and drivers so that I can chase down a comparable machine to investigate with.

If the problem persists with hardware acceleration disabled:

Is the problem specific to Firefox, or do you see it on other browsers?
Does the problem persist if you restart Firefox in safe mode? (Firefox > Help > Restart with Add-Ons Disabled)

Thanks!

J

jklwcnflkasdjfnasjkfAuthor

Participating Frequently

I could track it down to a culprit add-on:
https://addons.mozilla.org/de/firefox/addon/hide-unwanted-results-of-go/

If I deactivate it, Flash doesn't glitch out. Maybe I have other add-ons that cause the glitch too, but this one was the first I noticed and then stopped testing. I tried Prizee.com on Opera and there it works flawlessly, so it's definitely a compatibility problem with certain add-ons, like pacosll81759900 wrote. Now I don't know if the add-on developer coded their software badly, or if it's Adobe...

On Prizee I also noticed that as long as the image glitch is showing and I right-click, the settings option is greyed out and only the global settings can be chosen. As soon as the game shows up properly again, choosing settings works again too.

I prefer not to give out the dxdiag details, as I noticed it contains private information. My graphics card is a built-in Intel HD (couldn't find the model number). I occasionally run the Intel update checker and install the graphics driver it shows me.

A

Anonymous

Yes it happened to me too with every flash player 24 version.

I downloaded old flash player versions, and the most older/recent version working properly is flashplayer23_0r0_207_win (Released 11/8/2016).

Archived Adobe Flash Player versions

Every 24 version released are bugged. video gets artifacts or dissapear when hover over the video with the mouse and I need to scroll the page down or up, if mouse over again it happens same.

I´m running Firefox 52.0.2 64bits, Windows 7 Ultimate 64bits, it happened with previous firefox versions and addons. If I desactive two addons like, autopagerize AutoPagerize :: Complementos para Firefox and Blocksite Plus BlockSite Plus :: Complementos para Firefox and restart firefox, flash player video don´t gets bugged when hover over the video with the mouse. Internet Explorer is working properly.

It´s a flash player problem, because this problem never it happened running Firefox with these addons activated and old Flash player version like 23 versions, but this problem it began to happen as soon as Flash player 24 versions was installed.