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Participant
April 10, 2016
Answered

Couldn't load plugin - Chrome Version 49.0.2623.112 m

  • April 10, 2016
  • 2 replies
  • 10372 views

Starting last week or so, my flash stopped working in Chrome, but still works in Firefox and Edge.  Chrome is updated.  I followed all the steps in the Flash Player Help page without success.  I've attached screenshots of the Flash Player Help result as well as all my plugins.  Also received the same result in Incognito Mode.

Windows 10 Pro 64-bit

Chrome Version 49.0.2623.112 m

Flash version 21.0.0

This topic has been closed for replies.
Correct answer Carm01

Carm01,

That fixed it - for a day only.  I have to go back and delete that folder every day for flash to work.  There's something else we haven't found yet.


I would suggest what jeromiec83223024​ suggested, it is possible that they could be getting corrupt.

IF that does not work, try using a 64 bit version of Chrome ( if you have a 64 bit machine.  Here is a Article about the 64 bit versions

Chrome Browser

I would delete that app data here: C:\Users\%username%\AppData\Local\Google

If you need your bookmarks and autofill stuff they are :

C:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default\Bookmarks

C:\Users\Carm\%username%\Local\Google\Chrome\User Data\Default\Web Data

When you install the new version you will have to run it once to get the folder structures back, then just replace those files back

I personally don't mind setting it back up as I am assured that it will be nice and fresh, but that last part is your choice

Obviously that will be a decision you have to make.

Hope that helps some more

Best Regards

2 replies

Lauro Santos
Participating Frequently
April 11, 2016

Chrome has built-in Flash is not the same of Firefox plugin. You can fix the problem in Chrome:

Plugin-based content doesn't work on Chrome - Chrome Help

tmcribbsAuthor
Participant
April 11, 2016

PPAPI plugin is enabled and my Chrome is up to date (see screenshots). I

tried to update Pepper_flash (Version: 21.0.0.216) but threw "Status -

Component

not updated." Sounds like that means not updated because Chrome is already

up to date (because it is).

On Sun, Apr 10, 2016 at 7:17 PM, Lauro Santos <forums_noreply@adobe.com>

Carm01
Legend
April 11, 2016

Try closing ALL chrome sessions and deleting the Pepperflash folder located here:

c:\users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash

Best regards

Participating Frequently
April 11, 2016

Hi,

could you please share steps to reproduce the issue.

tmcribbsAuthor
Participant
April 11, 2016

When visiting sites featuring flash content, I get "couldn't load plugin"

that looks exactly like the screenshot I included of the Flash Help site.

Instead of seeing the clouds, I see "couldn't load plugin."

On Sun, Apr 10, 2016, 5:57 PM Kratika Agarwal <forums_noreply@adobe.com>