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cdt95
Participant
October 11, 2011
Question

Damaged Installer for Mac OS X Lion

  • October 11, 2011
  • 1 reply
  • 2291 views

I have tried numerous times to install Adobe Flash Player (versions 10.3.183.5 & 11.0.1.152) on Mac OS X Lion.  Every time the installer proceeds to approximately 5% completion, then fails with the following message:

The installation failed.  Get support.

From searching other threads I found the recommendation to run the uninstaller package, then download and re-run the latest installer package.  The uninstaller package runs fine, but the installer fails again.  Another thread recommends to control-click the Install Adobe Flash Player Application, then Show Package Contents, then open the Contents/Resources folder to find the Adobe Flash Player package.  When I try to run this package I receive the follwoing error message:

The Installer is damaged.  The Installer can't open the package.  There may be a problem with file ownership or permissions.

I have tried downloading the installer different times from both the Adobe website and download.cnet.com with no success.  This is a factory install of Lion and I have installed several other applications on this Mac with no problems.  I have installed JRE and ensured that that the Flash Player plugins are not currently installed in my Internet Plugins folder of my Library and the core Library.  I have installed Google Chrome and flash runs fine with it's flash player plugin.

Thanks in advance for any advice.

This topic has been closed for replies.

1 reply

libflashplayer_so
Adobe Employee
libflashplayer_so
Adobe Employee
October 11, 2011

sounds like you have a bad download.  clear your browser cache and try downloading the installers from this FAQ: http://forums.adobe.com/message/3952360

C
cdt95Author
Participant
October 12, 2011

I cleared my cache by using the Safari/Reset Safari menu item (which deletes a lot of stuff), cleaned out my downloads folder, then emptied the trash.  I used the direct link to the Mac installer listed in the linked article.  Same result for both methods of opening the installed package.  I checked the file information for the installer downloaded and it showed the most recent download time for the version 11 installer.

Also, just for grins, I downloaded the installer using Chrome.  No luck that route either.

libflashplayer_so
Adobe Employee
libflashplayer_so
Adobe Employee
October 14, 2011

are you using the uninstaller that is also linked in the FAQ?

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