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Participating Frequently
March 22, 2016
Question

Deployment of flashplayer msi failed with timeout

  • March 22, 2016
  • 1 reply
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1 reply

_maria_
Legend
March 22, 2016

Hi,


What is the exact command-line argument you are using to deploy the MSI?

Please provide the FlashInstall.log file from an impacted system.  On a 64-bit OS there are two files saved at C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash.  Both files are required.  They most likely well be very large to post here, as such you can upload them to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

3zzzAuthor
Participating Frequently
April 13, 2016

Hello,

sorry for my delayed answer. As already mentioned the deployment system is DSM 2015.1 by Frontrange.

My used command line is:

%WINSYSDIR%\msiexec.exe /i ".\Extern$\msidata\install_flash_player_21_active_x.msi" REBOOT=ReallySuppress /qn /l*vx "%LogFileSettings.LogFilePath%\%Project.Name%_inst.log"

This will be transformed to:

C:\Windows\system32\msiexec.exe /i "C:\Program Files (x86)\Common Files\enteo\RepositoryCache\240688\rev\1\Extern$\msidata\install_flash_player_21_plugin.msi" REBOOT=ReallySuppress /qn /l*vx "C:\Program Files (x86)\Common Files\enteo\NiLogs\Adobe Flash Player Plugin 21.0.0.213_EN_inst.log"

The logfile show this command line (this modification is done because of process tracking, built in in DSM):

C:\Windows\system32\msiexec.exe /i "C:\Program Files (x86)\Common Files\enteo\RepositoryCache\240688\rev\1\Extern$\msidata\install_flash_player_21_plugin.msi" REBOOT=ReallySuppress /qn /l*vx "C:\Program Files (x86)\Common Files\enteo\NiLogs\Adobe Flash Player Plugin 21.0.0.213_EN_inst.log" CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=3 CLIENTPROCESSID=6648

These are the requested flashinstall.log logfiles from one corrupt machine:

System32: https://files.acrobat.com/a/preview/643072cc-f69c-47d6-9c39-0a6103c3446f

Syswow64: https://files.acrobat.com/a/preview/f968a90f-9fec-4fda-9b73-e1873738a2cf

The timeout problem is best described so:

The above mentioned command will be executed and the deployment system wait about (in this case) 30 minutes to finish the installation and a process end. If the installation takes longer than 30 minutes, a timeout is triggered. Currently there is no process termination, so the processes are running until next reboot. If the installation will rerun later again without reboot, the install processes are still running.

I try to update the first post with the logfile and try to move it to acrobat cloud, too.

Best regards,

3zzz

_maria_
Legend
April 18, 2016

Hi,

Sorry for the late reply.


You provided a MSI verbose log file for an ActiveX installation attempt, however the FlashInstall.log file appears to be fro a NPAPI plugin installation attempt.  Since they don't appear to be from the same installation attempt, it's difficult to troubleshoot.

Please provide the 3 log files for the same installation attempt.

Thank you.

--

Maria