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September 8, 2016
Question

"Device does not support flash player"?

  • September 8, 2016
  • 2 replies
  • 1429 views

I have a macbook air with Adobe Flash player installed. Every now and then i would check up online to make sure that i have the latest version available online(Adobe - Flash Player  )

Tonight the webpage told me that my apple product does not support Flash Player even though i already have it installed. I clicked the help link(Flash Player Help ) and it was able to detect my flash player and even verify it is the current one available. Earlier today the test Adobe - Flash Player player page was able to properly display everything just fine but now it isnt.

here it is not properly displaying

and this is the Flash Player Help page displaying and verifying that my macbook does have Adobe Flash installed

Is anyone else experiencing the same thing on the test page on Macs or other devices as well?

This topic has been closed for replies.

2 replies

_maria_
Legend
September 8, 2016

Hi,


The Adobe - Flash Player page is now fixed.  Thank you for reporting this to us.

--

Maria

_maria_
Legend
September 8, 2016

Hi

There appears to be an issue with the Flash detection on the Adobe - Flash Player  page. I was able to reproduce on Mac and Windows using various browsers.  I have escalated this to the team that handles that page.

--

Maria