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November 23, 2017
Question

Display is black but sound works

  • November 23, 2017
  • 1 reply
  • 236 views

From all videos, via youtube, via facebook, all other video sites, and also in windows media player, the display is black but the sound is displayed. Advertisement images and subtitles are also displayed. This problem is suddenly the case after the computer has made a clicking sound and the computer was locked while playing a video on youtube. After restarting and having done the necessary security scans, no video image is displayed, except with the VLC media player. I have checked the driver of the video card and I get the message that everything works correctly there.

My computer is a laptop with windows 7 and firefox. Flashplayer version is 27.0.0.187.

I would like to hear from you how I can further test flash player for errors.

Regards,
Bennie Hansson

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    Inspiring
    November 28, 2017

    Please work through the video troubleshooting guide.  In particular, try disabling hardware acceleration.

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.