Skip to main content
A
Anonymous
August 8, 2013
Question

Distribution Licence

  • August 8, 2013
  • 2 replies
  • 979 views

I've applied twice now for a distribution licence for Flash Player, AIr Runtime, Reader and Shockwave Player and have not received anything back.

This is holding up a deployment of computers.

Getting in touch with Adobe is a nightmare, this probably isn't the right forum to post in but I'm not sure else I can do.

The e-mail received to validate my e-mail address and confirm my application cannot be replied to.

I've tried calling customer services but was put on hold, I gave up after half an hour.

Please advise who I can contact to resolve this.

This topic has been closed for replies.

2 replies

pwillener
pwillener
Legend
August 9, 2013

I hear many complaints that the applications for distributions are held up and can take a very long time.

You will, hopefully, eventually get the distribution license granted.  But in order for you to get on with the deployment, here is the distribution download link: http://www.adobe.com/products/flashplayer/distribution3.html

A
Anonymous
August 9, 2013

Thanks.

I've found Adobe Reader at http://get.adobe.com/reader/enterprise.

I'd like to do this by the book and have a licence in place but due to Adobe's crappy customer service I've no choice but to deploy the software anyway.

This forum is listed as the best way to contact Adobe on their Contact Us page: http://helpx.adobe.com/contact.html

This is the sort of service I'd expect from a small FOSS project, not a big software company like Adobe. I suppose it makes sense if they don't have enough people answering phones though. An e-mail form or address would be nice!

C_F_McBlob
C_F_McBlob
Inspiring
August 9, 2013

The summer months are the worst time to apply for a D.L. as far as timeliness is concerend because schools make a lot of personnel changes in the Summer and those include I/T people coming and going. They apply "en masse" it seems from June through August, so things get back logged. Not makin' excuses, just tellin' it like it is.

C_F_McBlob
C_F_McBlob
Inspiring
August 8, 2013

Unfortunately, customer service is the only place that will be able to help with your issue. We're just other users and the occasional employee, but as far as I know, there are no Adobe people from DEV or licensing who frequent these pages, and as users, we have no access to licensing or distribution systems.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices