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October 31, 2016
Question

Distribution License email not received

  • October 31, 2016
  • 3 replies
  • 261 views

Hi,

Seems to be a common issue! I have requested it twice now and not received mine either, checked spam and mail filters and it hasn't been blocked. Can i please have it sent ASAP as i need to setup some offline desktop computers for exams which require flash players.


Thanks

This topic has been closed for replies.

3 replies

Participant
January 24, 2017

I've sent two requests.  The first request was for flash, the second for adobe reader and flash.  I have not received an email for either request. The first request was approximately two weeks ago, the second request was yesterday, 1/23/2017.

_maria_
Legend
January 24, 2017

Hi davidb70049715 ,

Private message me the email address you used to apply for the distribution license.  To send a private message, click on my user name link and then on the 'Message' button link.  For reference, please include a link to this discussion topic in your private message. Please note that public email addresses (e.g. yahoo, hotmail, gmail, etc) are not allowed.  If you used one of these it would have been rejected (an email would have been sent) and you would need to re-apply with your company/organization email address.

--

Maria

_maria_
Legend
October 31, 2016

@chrish47134415

The licensing team resent the email.  Please confirm if you did, or did not, receive the email.

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Maria

November 1, 2016

Hi,

All received, thanks ☺

Chris Hodson

<Moderator: deleted personal information>

_maria_
Legend
November 1, 2016

@chrish47134415 ,


Thank you for confirming.

--

Maria

_maria_
Legend
October 31, 2016

Hi,


I’ll notify the licensing team to resend the email.
If you don't receive the email with 2-3 business days, please don't apply again.  Post back here and we'll follow-up with the licensing team.  Also post back here if you do receive the email.

--

Maria