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Sister_Kerry
Participant
February 17, 2011
Question

Don't know what to do next

  • February 17, 2011
  • 1 reply
  • 1439 views

I apologize right from the start if I'm asking something redundant to other discussions. 

I'm trying to install Flash, very unsuccessfully.  I don't think I have any Flash installed right now. (??)

I have Windows XP 2002, Service Pack 3, 64 processor (whatever that means).

I don't understand this 64- or 32-bit stuff.  I have Internet Explorer 8 installed, and it seems to say "128-bit".  Am I completely incorrect about that??  Probably!

Let me also say that I just had my computer cleaned up from some virus problems.  A tech guy came and did it.

I was only running a free AVG virus thing, but am planning to put on Norton.

Reading these posts makes me think I'm way in over my head on something that I used to think was 'simple.' 

Thanks in advance to those of you who take your time to help us non-techies.

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    February 17, 2011

    Ok, let's start at the beginning: does Flash Player work at all - can you see the Flash animation at http://www.adobe.com/software/flash/about/ ?

    On Internet Explorer, Tools | Add-ons, can you see Shockwave Flash object, and is it enabled?

    And let's check some files on your system; open Windows Explorer and navigate to C:\Windows\system32\Macromed\Flash - what files do you have in there?  (Or, if that doesn't exist and you run 64-bit Windows, check in C:\Windows\syswow64\Macromed\Flash)

    S
    Sister_KerryAuthor
    Participant
    February 17, 2011

    Thank you!

    Here are my answers, as best I know how to present them:

    1.  I can see a big red "f".  It's not flashing or moving or anything.  Does that count as animation?

         There is also an empty box with an X in the corner, as if a pop-up is blocked, or something.

    2.  I see 2 things under Adobe, called Adobe PDF Reader Link Helper and Adobe PDF Link Helper, both enabled.

    3.  I see Flash10m.ocx; FlashUtil10m_ActiveX; Get Flash; swflash; FlashInstall; FlashUtil10m_ActiveX.dll; and install.

    (#2 and #3 took me to places I'd never been before. ha ha)

    pwillener
    pwillener
    Legend
    February 17, 2011

    Ok, you are doing well!

    Now regarding your no. 3 answer: did you find these files in C:\Windows\system32\... or C:\Windows\syswow64\... ?

    While you are giving me a reply to this, I will type the next question, which will surely take you to another place you've never been...

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